- Report: #184566
Complaint Review: APCO EasyCare Auto Service Warranty - Nationwide
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APCO EasyCare Auto Service Warranty
P.O. Box 88230 Atlanta, Georgia 30356 Nationwide, U.S.A.
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APCO EasyCare Auto Service Warranty Ripoff! Denied a legitimate claim under the conditions of my warranty Atlanta Georgia
In an earlier post, I mentioned that I was having the local BMW dealership (Richmond, VA.) complete a repair of the secondary air pump (emissions et al), due to a regular SES lite. Subsequent diagnosis by the BMW techs discovered a 'short' in the water temp sensor. Disassembly uncovered 'corrosion' and a leaky seal on the thermostat end. (Sensor plugs into the thermostat housing, on the engine block)
Water had leaked into the conduit (wiring harness), that attaches to the OBC(DME). Water vapor had made it's way up the harness, and corrosion on the OBC (DME) end had caused a 'short' in the OBC (DME), thus the constant problem w/the SES indicator remining on.
The air pump was in need of replacement, so no mis-diagnosis there. The problem w/the short in the OBC (DME) was discovered after the air pump/emissions repair had been completed. Easycare had pre-approved the air pump repair, so no problem there.
The additional claim (for a new OBC (DME) and wiring harness) was submitted to EasyCare for approval. A field adjustor made a trip out to inspect the car. His report back to the home office was that 'corrosion' caused the problem? Of course anyone with an automotive technical background would probably arrive at a different conclusion, perhaps - the corrosion was a result of the leaky seal in the sensor at the thermostat housing?
This company has become increasingly difficult to deal with. The BMW dealership recommeded a replacement of the DME (OBC), around $1200.00US for a new one, including the new wiring harness from the thermostat. This is an expense (leaky engine seals) that should be covered under the terms of my TotalCare coverage that I purchased from the dealer I purchased the car from.
I'm at a lost to understand how they can deny this claim? What are my options? Must I file a civil suit against them, to force them to repair covered components?
Ron
withheld, Virginia
U.S.A.
Water had leaked into the conduit (wiring harness), that attaches to the OBC(DME). Water vapor had made it's way up the harness, and corrosion on the OBC (DME) end had caused a 'short' in the OBC (DME), thus the constant problem w/the SES indicator remining on.
The air pump was in need of replacement, so no mis-diagnosis there. The problem w/the short in the OBC (DME) was discovered after the air pump/emissions repair had been completed. Easycare had pre-approved the air pump repair, so no problem there.
The additional claim (for a new OBC (DME) and wiring harness) was submitted to EasyCare for approval. A field adjustor made a trip out to inspect the car. His report back to the home office was that 'corrosion' caused the problem? Of course anyone with an automotive technical background would probably arrive at a different conclusion, perhaps - the corrosion was a result of the leaky seal in the sensor at the thermostat housing?
This company has become increasingly difficult to deal with. The BMW dealership recommeded a replacement of the DME (OBC), around $1200.00US for a new one, including the new wiring harness from the thermostat. This is an expense (leaky engine seals) that should be covered under the terms of my TotalCare coverage that I purchased from the dealer I purchased the car from.
I'm at a lost to understand how they can deny this claim? What are my options? Must I file a civil suit against them, to force them to repair covered components?
Ron
withheld, Virginia
U.S.A.
3 Updates & Rebuttals
Greg
Gaylesville,Alabama,
U.S.A.
last report from auto inspector is incorrect
#2UPDATE EX-employee responds
Thu, February 21, 2008
i had to say it, i dont agree with the truth, however the fact of the matter is that the last rebuttel from auto inspector is incorrect i have worked for this company and know their contracts like the back of my hand. if a covered part caused rust and/or corrosion the covered part is still eliagable for coverage however rust and corrosion is not covered regardless of the reason, even if a covered part caused it. read the policy before posting mr. auto inspector. again, this may not be something i agree with, but it is a fact. sorry
Leo
Englewood,Colorado,
U.S.A.
More details needed
#3Consumer Suggestion
Sun, August 20, 2006
First, bad news: no rust or corrosion is ever covered by extended warranty and APCO is very specific about it. If as you suggest a covered component CAUSED corrosion, they will have to pay for repairs. You should request the inspection report from APCO (WITH PHOTOGRAPHS), and this could give grounds for valid dispute. Auto Inspector
Steve
Tampa,Florida,
U.S.A.
APCO Easy Care
#4Consumer Suggestion
Sat, August 12, 2006
Sorry to say your complaint with Easy care is incorrect it should be with the BMW dealership. The BMW dealership attempted to up sell you and Easy care which in many cases it may be considered fraud even if the repair may have been legitimate it was not your original complaint.
