- Report: #1495811
Complaint Review: APPLE -
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Author Confirmed
Why?
APPLE
United States
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Tell us has your experience with this business or person been good?
APPLE Not what they did but what they didn't do.
After three hours on the phone and internet I was still unable to speak with any person, just machines or text boxes. After answering ALL of the machine questions and filling in all of the text boxes all you end up with is, your back at your original starting point. Or even worse you sit on hold for a person who never comes on line or the chat person that doesn't chat.
As they say, thats a hell of a way to run a railroad.
I suppose if a company has problem hardware or software it would be best to NEVER respond to the consumer. For many years I have thought that Micro Soft was as bad as it coould get. Shame on me. They have nothing on Apple. If there were gold medals for such thing I think Apple would have tham all.
As they said on night court, the tv show, with my medication and this very satisfying vent "I'm feeling much better now"
I really believe that chat or phone support from someone who is untrained, not very conversant in English, working for minimum wage or with a really bad attitude would be better than being ignored.
Thanks.
