Stephen
Raleigh,#2Author of original report
Wed, November 14, 2007
Apple made good on the situation. I exchanged my defective laptop for a shiny new one at the Apple Store. My thanks to the folks in the Retail Sales Division.
Stephen
Raleigh,#3Author of original report
Wed, November 14, 2007
Apple made good on the situation. I exchanged my defective laptop for a shiny new one at the Apple Store. My thanks to the folks in the Retail Sales Division.
Stephen
Raleigh,#4Author of original report
Wed, November 14, 2007
Apple made good on the situation. I exchanged my defective laptop for a shiny new one at the Apple Store. My thanks to the folks in the Retail Sales Division.
Stephen
Raleigh,#5Author of original report
Tue, November 13, 2007
I was contacted today by the Regional Director of Apple's retail operations. She was extremely apologetic, and said that my repair situation had gone horribly wrong. She said, given the circumstances, Apple would replace the laptop and either transfer my AppleCare warranty to the new unit or refund it (so I could just purchase the AppleCare again on the new machine). The Regional Director put me in touch with the local store, who needed my serial and model numbers. They will be contacting me tomorrow to arrange for the replacement. More to come tomorrow..
Stephen
Raleigh,#6Author of original report
Sun, November 11, 2007
(((link redacted))) US Code Title 15, Chapter 50, Section 2304. Specifically, (a)(4): (4) if the product (or a component part thereof) contains a defect or malfunction after a reasonable number of attempts by the warrantor to remedy defects or malfunctions in such product, such warrantor must permit the consumer to elect either a refund for, or replacement without charge of, such product or part (as the case may be). The Commission may by rule specify for purposes of this paragraph, what constitutes a reasonable number of attempts to remedy particular kinds of defects or malfunctions under different circumstances. If the warrantor replaces a component part of a consumer product, such replacement shall include installing the part in the product without charge. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Tallulah-phoebe
Beverly Hills,#7Consumer Comment
Sun, November 11, 2007
You may want to do some research on the Magnuson-Moss Warranty Act, as it in no way supports your claim. Please, do enlighten us by providing the exact clause that you believe entitles you to a new computer.
Stephen
Raleigh,#8Author of original report
Sun, November 11, 2007
I did indeed purchase the extended warranty (AppleCare)... I purchased it the day prior to my original warranty expiring... for $350. I believe I'm entitled to a new computer pursuant to the Magnuson-Moss Federal Warranty Act.
Tallulah-phoebe
Beverly Hills,#9Consumer Comment
Sun, November 11, 2007
Your computer is one year old. The manufacturer's warranty has expired. Obviously you did not purchase the extended warranty or you would not be in this situation today. Why then do you feel entitled to a new computer?
Tallulah-phoebe
Beverly Hills,#10Consumer Comment
Sun, November 11, 2007
Your computer is one year old. The manufacturer's warranty has expired. Obviously you did not purchase the extended warranty or you would not be in this situation today. Why then do you feel entitled to a new computer?
Tallulah-phoebe
Beverly Hills,#11Consumer Comment
Sun, November 11, 2007
Your computer is one year old. The manufacturer's warranty has expired. Obviously you did not purchase the extended warranty or you would not be in this situation today. Why then do you feel entitled to a new computer?
Tallulah-phoebe
Beverly Hills,#12Consumer Comment
Sun, November 11, 2007
Your computer is one year old. The manufacturer's warranty has expired. Obviously you did not purchase the extended warranty or you would not be in this situation today. Why then do you feel entitled to a new computer?