Henry
Orlando,#2Consumer Comment
Tue, November 23, 2004
I am encountering a similar situation with Arcadia. I am at the end of my term, 70 long and grueling months. I have managed to rack up $3800+ in finance charges over late fees that I think are criminal. Unfortunately when I purchased my car they shoved the ream of paper in my face, being it was the end of the evening and end of month.. I feel I was railroaded into a 17.93% loan. In conjunction with the dealers, companies like Arcadia prey upon us and sell us into these loans. When I asked about late fees, I was told "its just like any late fee..probably a few bucks, no big deal." The big deal is they nail you to the cross with compounding late fees and astronomical interest rates, knowing you were a risk to begin with, but this is what these predators thrive on, our misfortune. In my case they want their $3800+ lump sum, they don't care where the money comes from. I asked, "I don't have that kind of money to pay like that, do you expect me to rob a convenience store?" I did not get an answer, just a "You need to find some way to come up with the money sir." In the meanwhile the $3800+ continues to compound daily an no one at that company really cares what happens, they are continuing to rack up charges so what do they care. Their customer service reps are rude and try to bully you when they talk to you on the phone.. they call me constantly from their offices in North Carolina, Texas and Minneapolis, no one seems to know what the other is doing.. they just want their money. I am not going out without a fight though, I plan on taking out a website dedicated to their predatory business ethics and allow everyone who has been screwed by them to make their story known so other individuals can have more information before they end up like us.. I sincerely hope the webmaster will allow others to see the link so that consumers will be aware they are not alone and have a place to voice their story as well. I wish I was able to go to Rip-Off Report before this nightmare happened to me..
Karen
Thomasville,#3REBUTTAL Individual responds
Mon, September 27, 2004
I have found the people at Arcadia to be very rude and unprofessional. I requested a itemized statement and was told I had just recieved my statement in the mail to look at it! I tried ti explain that it did not have on it what I needed and and she got very rude. The amount they were saying I owed went from $400 to $600 then to $900 in a matter of min's. Then she hung up on me. I have never been treated like that by any company.