Armani Scott
West Orange,#2REBUTTAL Individual responds
Fri, February 03, 2012
This complaint against me and TocoLu Studios is erroneous and mean spirited. The client was provided with a completed video for $5,000 when he had actually contracted to pay $7,500 for the video. The video along with the clients files were hand delivered to his home.
The client was chronically late to scheduled shoots which extended the production schedule and caused the delay in completing the project. on one occassion, we conducted an extended shoot on Father's Day in an attempt to service the client's needs.
The client also began to exhibit erratic behavior that caused me to be concerned for the safety of myself and my family. The client used profanity and personally threatened me with violence in text messages and on the phone during conference calls when we were attempting to respond to his needs.
The client began to make outlandish, unreasonable requests for additional work that: 1) was not feasible give the agreed budget and 2) unteneble given his apparently violent proclivities.
The client agreed to pay $7,500 for the video work and we declined any payments beyond the $5,000 in an attempt to swiftly end the relationship while still servicing his needs up to a point that was professional while protecting ourselves.
All talent that worked on the production was compensated as agreed for their work.
We terminated relationships with two independent contractors whose professionalism did not meet our standards. This was an unsolicited act done without the client's request or complaint. The client was informed of the termination after it was done.
There has been no legal action taken by this client and this complaint is obviously a smear. We regret that the client is unhappy but the record and facts are clear. He was provided with a video at less than the contracted price and his tardy, erratic behavior makes professional intercourse dificult.
We consider this matter closed unless additional attempts to smear us require additional response.