- Report: #449915
Complaint Review: Asknet-shop.com - Internet
-
Author Confirmed
Why?
Asknet-shop.com
www.asknet-shop.com Internet, U.S.A.
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Asknet-shop.com charged $100.00 in fraudulent charges on my ATM card. Internet
The fraud dept. of the bank called to notify us of an unusual charge to our ATM card. Asknet-shops.com billed our card $100.00. Before the bank even called us they denied the charge and cancelled our card. This company must have a really bad reputation if the bank is denying charges before calling the customer!
Lynn
kirkland, Washington
U.S.A.
Lynn
kirkland, Washington
U.S.A.
1 Updates & Rebuttals
AsknetRep
San Francisco,California,
USA
asknet willing to help on clarifying this issue
#2UPDATE Employee
Thu, September 23, 2010
The company asknet is a service provider which is responsible for the online purchasing process for several software producers.
You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.
Therefore, we would like to ask you to check whether you have recently ordered software.
If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.
You can contact us at: [email protected]
Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:
the exact amount
the debit date
your name
the email address you generally use for online orders
Alternatively you can reach our payment department by phone:
Mo - Fr from 9 am to 6 pm CET:
Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003
US / North America: Tel.: 415-449-5700, or 1-877-873-1459
Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST
If your credit card was charged twice but you placed only one order, please provide the following information:
your customer number
your order number
the exact amount
the date of the debit
the email address you generally use for online orders
We will gladly assist you on clarifying this matter.
