- Report: #479784
Complaint Review: asknet-shops.com - INTERNET Internet
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asknet-shops.com
NONE SHOWN INTERNET, Internet, United States of America
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asknet-shops.com FALSE CHARGES TO MY CREDIT CARD , Texas
I WAS WONDERING WHO THIS ASK-NET SHOPS WERE THAT HAD CHARGED MY ACCOUNT 57.10 PLUS $1.71 INTERNATIONAL FEES WHEN I REALIZED THAT THEY HAVE BEEN DOING THIS TO OTHER CREDIT CARDS.
I HAVE FILED A REPORT AND WILL CANCEL THAT CARD BUT SUGGEST ANYONE BE CAREFUL AND CHECK YOUR STATEMENTS!
2 Updates & Rebuttals
Nile
Oslo,Internet,
Norway
Easy for Asknet-shops to avoid ripoff reports...
#2Consumer Suggestion
Fri, February 05, 2010
Today I had a similar experience to most of the others that have filed reports on Asknet-shop.com. I noticed a payment to Asknet, which to me was totally unknown, went to my friend google who directed me to Asknet's homepage. None the wiser I returned to google, and ended up here. Reading the reports made me check out if there had been any software updates or purchases in the household at the time before filing my own report. My husband could then tell me that the amount and time fitted with a software-purchase he made at steinberg.de. Same old story it seems...
Asknet has rebuted a couple of the reports, so they're aware of the problem. What I don't understand is why Asknet don't do the obvious and just make sure that the company they handle the payment for is easily identified in their payment claim...
Also, in their rebuts they tell people to contact [email protected] or get information at asknet.de to clearify any unknown charges. Wouldn't it then be just common sence that the charge came from the same address as their so called paymentservice..? Unless they for some reason want to make it difficult for people to contact them... I don't know, but something smells, and it ain't the roses..!
Elin Aasheim
Oslo, Norway
asknet Customer Support
San Francisco,California,
USA
Rebuttal to claim of false charges by asknet
#3
Tue, August 25, 2009
asknet, Inc. handles the payment orders for a multitude of on-line shops who have contracted their payment collection services with our company. asknet's Customer Service department is available to assist any customer who experiences a billing, shipping or receipt issue with a product that they have purchased through one of our customer's on-line shop.
Before claiming that your charge is "fradulent", please first attempt to contact our Customer Support desk directly at 1-800-872-9204 or 415-449-5700 so that we may assist you with whatever problem you are experiencing.
We will look forward to assisting you with resolving your credit card issue as soon as you contact us and provide us with the specific details of the charge in question.
Kind regards,
asknet, Inc. Customer Service
