- Report: #640350
Complaint Review: asknet - Internet
-
Author Not Confirmed
Why?
asknet
Internet, United States of America
Phone:
Web:
www.asknet-shops.com
Categories:
Business Rating:
(0)
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asknet american express fraude, Internet
Today, september 14, I get my account on my american express.
Asknet-shops.com took 83.05 euro from my card which I didnt use, dont know of any asknet.
I would have had internet service on august, 16th.
I never got anything.
I asked a new card, and there will be investigation by american express.
The amount will be given back to me,they said (american express said)
Be warned: check your bill carefully!!!
1 Updates & Rebuttals
AsknetRep
San Francisco,California,
United States of America
asknet payments department willing to help
#2UPDATE Employee
Thu, September 23, 2010
The company asknet is a service provider which is responsible for the online purchasing process for several software producers.
You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.
Therefore, we would like to ask you to check whether you have recently ordered software.
If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.
You can contact us at:
Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:
the exact amount
the debit date
your name
the email address you generally use for online orders
Alternatively you can reach our payment department by phone:
Mo - Fr from 9 am to 6 pm CET: Europe:
Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003
US / North America: Tel.: 415-449-5700, or 1-877-873-1459
Mo - Fr 6.00 a.m. PST - 6.00 p.m.
PST If your credit card was charged twice but you placed only one order, please provide the following information:
your customer number
your order number
the exact amount
the date of the debit
the email address you generally use for online orders
We will more than glad to assist you in this matter.
