I purchased Cyberlink Media through asknet. I didn't receive a confirmation email # or product key code. I contacted Cyberlink, hey have the order but can not give me the product key code. Cyberlink told me it had to come from asknet, who is a partner with them. Trying to get through to customer support is virtually impossible. It took me 2 hours to get through to Cyberlink but I haven't been anle to get through to asknet at all. I will never purchase anthing through aknet again and I have contacted my bank to alert/notify me if asknet ever shows up on my account again. Right now I feel both companies have screwed me. Why purchase a product you can't use?