- Report: #688865
Complaint Review: Assurance Wireless - Parsippany New Jersey
Reported By:
Johann -
SOUTH BEND, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Assurance Wireless
P.O. Box 686 Parsippany, 07054 New Jersey, United States of America
Phone:
888-898-4888
Web:
http://assurancewireless.com
Categories:
Business Rating:
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Assurance Wireless Supports phones: not Persons with Disabilities Parsippany, New Jersey
It appears that Assurance Wireless supports phones, not Persons with Disabilities (Customers).
[Their Response - They have been asked to forward this to their legal department for review and resolution.]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 1 days.
Thank you for allowing us to be of service to you.
Subject
Kyocera Jax: NOT "Persons With Disabilities" friendly...
Discussion Thread
Response (Robert)
01/29/2011 03:08 PM
Hello Johann,
Thanks for contacting Assurance Wireless Customer Care. We're so sorry for all the inconveniences this has caused.
To answer your question, the service we're providing here at Assurance Wireless was designed only to support two specific phones:
1. The Kyocera Jax
2. The Kyocera Marbl
In the event that you may want to upgrade your service to another phone, we would strongly recommend you the Kyocera Domino. You can find this phone at any Virgin Mobile retailer store.
On the other end, we're strongly recommending you not to upgrade your Assurance Wireless service to another phone, because you will be experiencing issues with your service such as drop calls or network connection issues.
Hope this helps, , If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-321-5880. You can reach us Monday through Sunday 4am-9pm PST.
Thanks,
Bob
Assurance Wireless At Your Service
www.assurancewireless.com
[My Inquiry Kyocera Jax]
Customer (Johann)
01/29/2011 01:26 PM
Vision: Screen and Font size... too small.
Hearing: Ringtones (incoming call), not upgradable.
Hearing: (Communication) Not Bluetooth Capable.
The Samsung SGH-A707 has a viewable/usable font and screen size. The ringtones however are WORTHLESS.
DOES Assurance Wireless make reasonable accommodation for households that have a Person with Disabilities?
((((REDACTED)))
(TracFone, NOT to be ported until this situation is positively resolved.)
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
