- Report: #1288830
Complaint Review: Assurant Solutions - Rapid City Internet
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Author Not Confirmed
Why?
Assurant Solutions
P.O. Box 100 Rapid City, 57709 Internet, USA
Phone:
1-800-626-2224
Web:
www.ServiceProtectionAdvantage.com
Categories:
Business Rating:
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Assurant Solutions Service Protection Advantage Does not honor their service contract. Discourteous. Unmotivated. Internet
We had purchased an extended warranty plan several years ago and the one time we wanted to use it, we were sorely disappointed. We called to schedule a service call for our malfunctioning microwave, and were promised one three days later, on a Thursday, between the hours of 12 and 5 PM. Late Thursday morning we received a message saying the call had to be rescheduled for the following day, during the same time-frame. We assumed there was a legitimate reason for this inconvenience. On Friday at 3:00 PM a message was received saying we were the next service call. We waited. At 5:30 PM I finally called, despite the difficulty of being routed through numerous prompts, and spoke with a human. I wondered how much longer we would have to wait. After being put on hold so she could contact the technician, I was told he knocked on the door, but we weren't there, so he left!!! What? Both my husband and I were home. Not only that, Assurion had both our home phone number and a cell phone number, but the technician never tried to contact us when we supposedly did not respond to his knock (we do have a functioning doorbell as well). I guess it was easier to get to his Friday night plans that way. The company was disrespectful of our time, assuming we could easily take off from work to wait for service, made direct contact difficult, and then was unmotivated to do everything they could to make sure we answered the door. No apology was given, no offer to reschedule. A truly unsatisfactory experience.
