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  • Report:  #691557

Complaint Review: ASUS 4myrebate.com - Internet

Reported By:
Christopher - Naples, Florida, United States of America
Submitted:
Updated:

ASUS 4myrebate.com
Internet, United States of America
Phone:
Web:
http://asus.4myrebate.com/Claim/Home
Categories:
Tell us has your experience with this business or person been good? What's this?
Purchased a video phone via Amazon called the ASUS Video Phone and if you purchased before December 23rd you could qualify for a rebate of 100 dollars.  I completed all the forms and submitted on line as well as mailed the originals. I waited several weeks and finally it showed that the documents had been received and my rebate was being processed. I had selected the "Fast Rebate" which was a credit card but must take a deduction so the value would only be 88 Dollars which was fine because it was going to be so fast.  Nothing has arrived and I looked at the tracking site and they said they declined my rebate because the original bar code was not attached. I sent a note informing them the origional was indeed attached and my invoice with the barcode from Amazon was also included. I have been asked to submit a "new original". This is impossible,,  there is only ONE original. I have filed a complaint with Amazon as well.


1 Updates & Rebuttals

Christopher

Naples,
Florida,
United States of America
Rebate Granted

#2Author of original report

Fri, March 18, 2011

After filing the report on Rip-off report and sending an email to ASUS with copies of the documentation,  we received a full rebate by the company and asked for feedback. I will say that working directly with the company was much more successful than the company handling the rebate. I am thankful I kept copies of everything and advise others to do so.

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