Complaint Review: Asylumm Motorsport - Denver Colorado

My husband is a Ford Parts Manager. While it is good to hear that this problem has been resolved, the fact that your phones "are not always answered" signals a problem for me. You see, I am responsible for the PR in my company so I understand the importance of customer service and satisfaction. Are you saying that you don't even have an automated phone system? Voicemail? Are you saying that it is entirely possible for me to call your company and the phone won't be answered at all?? That the BEST way to hopefully contact someone is by FAX?? Sounds to me as if this was a genuine complaint about your company's customer service, Stephanie. If I were you, I would be embarrassed to be part of a company that doesn't even value its customers enough to make sure the phone is answered every time.

Asylum Motorsport, Inc. does not agree with this report. Manuel ordered his merchandise on 07-16-02. A portion was delivered and accepted totalling $445.97. The rest of the order was cancelled due to a chargeback. Manuel signed and agreed to our Terms & Conditions agreeing to our fees for a cancellation on two occassions, not including his agreement to the Terms & Conditions at the point of sale. As of today, Manuel has received a refund in the amount of $1,311.73, minus the cost of the merchandise he has in his possession and the fees associated with the cancellation of the other merchandise. Asylum Motorsport, Inc. considers this account closed and satisfied. The most efficient way to contact Asylum Motorsport, Inc. is via fax (720) 596-1801, the phones are not always answered.

Asylum Motorsport, Inc. does not agree with this report. Manuel ordered his merchandise on 07-16-02. A portion was delivered and accepted totalling $445.97. The rest of the order was cancelled due to a chargeback. Manuel signed and agreed to our Terms & Conditions agreeing to our fees for a cancellation on two occassions, not including his agreement to the Terms & Conditions at the point of sale. As of today, Manuel has received a refund in the amount of $1,311.73, minus the cost of the merchandise he has in his possession and the fees associated with the cancellation of the other merchandise. Asylum Motorsport, Inc. considers this account closed and satisfied. The most efficient way to contact Asylum Motorsport, Inc. is via fax (720) 596-1801, the phones are not always answered.

Asylum Motorsport, Inc. does not agree with this report. Manuel ordered his merchandise on 07-16-02. A portion was delivered and accepted totalling $445.97. The rest of the order was cancelled due to a chargeback. Manuel signed and agreed to our Terms & Conditions agreeing to our fees for a cancellation on two occassions, not including his agreement to the Terms & Conditions at the point of sale. As of today, Manuel has received a refund in the amount of $1,311.73, minus the cost of the merchandise he has in his possession and the fees associated with the cancellation of the other merchandise. Asylum Motorsport, Inc. considers this account closed and satisfied. The most efficient way to contact Asylum Motorsport, Inc. is via fax (720) 596-1801, the phones are not always answered.

Asylum Motorsport, Inc. does not agree with this report. Manuel ordered his merchandise on 07-16-02. A portion was delivered and accepted totalling $445.97. The rest of the order was cancelled due to a chargeback. Manuel signed and agreed to our Terms & Conditions agreeing to our fees for a cancellation on two occassions, not including his agreement to the Terms & Conditions at the point of sale. As of today, Manuel has received a refund in the amount of $1,311.73, minus the cost of the merchandise he has in his possession and the fees associated with the cancellation of the other merchandise. Asylum Motorsport, Inc. considers this account closed and satisfied. The most efficient way to contact Asylum Motorsport, Inc. is via fax (720) 596-1801, the phones are not always answered.