At-Home Professions
Fort Collins,#2UPDATE Employee
Fri, August 02, 2013
Hi Sharon,
Thanks for giving At-Home Professions a chance to respond to your concerns.
We cannot speak to your specific situation as we do not have the details of your enrollment and account, however we will try to provide clarity on the issues that you bring up. It sounds like you did very well with your Medical Billing course and we commend you on that.
After completing Medical Billing, you were most likely encouraged to take our Coding course because it makes our graduates more marketable to employers if they have both skills. Because of the nature of the Medical Coding and Billing fields, there is some overlap between the two courses. There are some skills that need to be covered in both, because some students only take one – such as Medical Terminology.
After enrolling, we allow each one of our students a period to review their course materials. At any time during this period they can cancel their enrollment at no obligation. Furthermore, every student signs an Enrollment Agreement that clearly outlines our payment policies and plans. From the information you’ve given us, it is likely that you completed the majority of the course and were financially responsible for the portion you completed.
Our courses are designed to be basic in a sense so that our students have a variety of employment options after graduating. We have had many successful students who have found jobs after completing our course. We offer unlimited graduate support to our students and perhaps you would benefit from speaking with one of our graduate counselors.
The purchase of Medical Coding and Billing software is necessary when one is working from home. Any at-home job is going to require a purchase of some sort of software. At the time of your enrollment, we recommended Medisoft because you have to have billing software to work as a biller from home. It’s also important to remember that your software must be compatible with that of your employer’s, which is probably what required another software purchase on your part.
Lastly, we give our students plenty of opportunities to make up past-due balances before the account is referred to collections. When our students sign the Enrollment Agreement for each course, they are agreeing to the terms outlined to receive a certificate upon completion – a contract of sorts. The account was past due because the balance you agreed to was not satisfied.
It is also important to note that we are an educational institution and we do not guarantee jobs, nor do we provide job placement. This wouldn’t be feasible for us, as we are distance learning and have students all over the country. We encourage our students to do their research on state requirements, etc. and review their options before making a financial decision.
If you have questions regarding your account, or if you’d like to take advantage of our graduate services, please call us at 1-800-347-7899. Thank you.
At-Home Professions