- Report: #1292965
Complaint Review: Atkinson Truck Sales Inc - Chatham Virginia
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Atkinson Truck Sales Inc
11541 U.S. Highway 29 Chatham, 24531 Virginia, USA
Phone:
434-432-9770
Web:
Atkinsontrucksales.com
Categories:
Business Rating:
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Atkinson Truck Sales Inc Atkinson Truck Sales sold us trucks that don't work!!! Chatham Virginia
Our dump truck hauling company purchased two Mack dump trucks from Atkinson Truck Sales in October 2015. Exactly one day after purchasing the trucks, we had mechanical issues and we contacted Jamie (our sales person) to inform him of the issues. We were also concerned because the trucks they delivered did not match the pictures of the trucks they sent us. Various external parts had either been removed or they fraudulently sent us a different truck. When we explained our concern to Jamie, instead of trying to help us, he told us that "we should buy our trucks from somewhere else" and not to call back. Bear in mind, we'd just spent over $190,000.00 with the company. Every month since we've purchased the trucks we have lost money because the trucks have been inoperable more than 75% of the time due to internal mechanical failures. Since October, we've spent over $20,000,00 to fix major mechanical issues that should have been fixed before the trucks were sold to us. We've taken the trucks to Nextran (Mack) and their technicians have expressed to us that the trucks had been rigged and taped (with gray tape) internally before they were sold to us. At this point we are extremely frustrated because instead of making money - which we should be doing after 5 months of having these dump trucks -- we are losing money due to constant mechanical repairs. The fact that they think they can continue to get away with this type of fraudulent, unethical behavior without any repercussions tells me that this company could care less about me or anyone else as a customer. If you read the reviews on this company, you'll see that they have a long standing reputation of making it a practice to deceive and scam customers by selling faulty, inoperable, lemon trucks. Moving forward, we've decided to take legal action because Atkinson Truck Sales refuses to recognize the responsibility they have to sell working, operable trucks to its customers.
