Cri-B
Lakewood,#2Author of original report
Wed, April 23, 2014
Thanks for your response Charles. I have not to date been made whole or even come close. The best that AT&T/YP did after escalating to the president's office was refund the amount that I was billed after the termination date on the contract. On top of everything mentioned earlier, two months after the contract period ended I was still being billed for service despite repeatedly requesting termination of the contract months prior to the end of the term. AT&T did refund this amount billed after the contract term, but I did not receive any compensation of any sort outside of this.
AT&T did offer to extend the advertising at no charge for an additional month but the even at no charge the advertising would have cost us more than it would have brought in. LITERALLY ALL calls received from the marketing were misdirected and therefore cost us more in handling than they drove in revenue.
Why Charles, after all the time that I spent on the phone with you and dealing with the myriad of bureaucracy that is AT&T was any one not able to give my company a refund of the money spent on services which were not delivered? What fixes are in place now that we should be made whole without wasting weeks more of valuable time?
Thanks,
Cri
Charles
Denver,#3UPDATE Employee
Thu, January 16, 2014
At the time I was a District Manager with AT&T YP. From time to time we had small ($200 to $2,000 monthly spend) SEO/Google/Yahoo!/Bing programs that didn't work particularly in competetive SEO categories like dentistry, plumbing PI attorneys etc. which included the business he worked for. Cri did reach me about his program which he purchased from one our representatives that I managed. We escalated his claim. I explained to him that the wheels turn slowly at AT&T especially in light of the fact that at the time the division was being sold to a private equity firm. From my recollection I believe the company that Cri worked for at the time has been made whole. I have since moved on but if Cri and his company have not been made whole he should contact the General Sales Manager now that the division sale is complete and make sure that he pursues whatever claims are suitable.