- Report: #1331385
Complaint Review: ATT UVERSE -
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ATT UVERSE
USA
Web:
https://www.att.com/olam/loginAction.olamexecute?source=EACQM0hdr00LOG00E&wtExtndSource=CBIL_D005EH
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ATT UVERSE EXTREMELY POOR CUSTOMER SERVICE RIP OFF "FEES" Nationwide
I have had non stop issues with the unreliable customer service through this flooring company - speaking to their apparently untrained representatives is like to speaking to "ghosts" because they do NOT listen --- my activation date was not the date it originally was to be BUT 2 weeks later --- they turned off my wifi twice from me trusting their representaives that the issue was solved - I EVEN enrolled twice in auto pay where the payment was never deducted from account? Which is like beyond all understanding ---- just to give me restoral fees of 50$ on top of that! for them NOT listeneing to me nor solving the actually issue as their representative claimed to of --- the second deactivation of my wifi --- had me dealing with multiple representatives who bullshitted me again & again until I requested to speak to a manager & I had many issues getting --- who supposedlycleared ALL of all the fees & cleared the entire bill because my wifi never should of been turned from my last interaction with their customer service --- I EVEN signed up in auto pay --- THERE was NO reason my wifi should of been cut off --- this manager seemed to of solved my porble --- Once again I chose to get of the phone feeling safe that this manager took care of it ---like he had said --- it even showed a 0 balance remaining --- Just to get a bill for the next month with another "restoral fee" ??? My wifi had NOT been turned off another time and ALL previous restoral fees from the representatives not properly doing their job had been taken care from this manager --- YET they added another restoral fee to my next bill?? Just to deal with another customer service rep & EVEN a manager who claimed the restoral fee was valid --- this "manager" should not be a manager - she was extremly rude ...everyything made rational sense --- my service should NOT of been disconnected the 2nd time. Period. This fee was supposed to be taken of. This disorganized customer service has wasted close to probably 7 hours of my life that I will never get back! Do NOT sign a contract with them. I even called to speak to a second manager -- THEY refused to give me the original managers name who said he had helped with the issue o solving all fees --- saying they cant connect with him? so even though my service NEVER should of been turned off --- they keep implying that it's my fault --- NO. It. Was. Not. Period! Claiming the fee is valid -- I told the 2nd manager that I was never paying it & he even said "there will be consequences for that" ??? uhhhh ok dude ... this is the most horrendous corporation I've ever encountered ---
