- Report: #663307
Complaint Review: AuraVie Skincare - Encino California
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Author Not Confirmed
Why?
AuraVie Skincare
16161 Ventura Blvd. Encino, 91436 California, United States of America
Phone:
888-291-7383
Web:
auravie.com
Categories:
Business Rating:
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AuraVie Skincare Refused to abide by the free trial offer terms, charged my card $90 Encino, California
I accepted the AuraVie skin care free trial offer on the internet. The Contract stated "you will have 14 days to try these products." ( wrinkle creams and micro abrasion) If I wanted to keep them my card would be charged $90. If not, I was to call the company for a Return Merchandise number and instructions for returning it.
I called the company on the 12th day after receiving the shipment (verifiable by FedEx records.) talked to Christopher, he said he owned the company. He told me he had charged my card that morning because I had Odered the free trial 14 days ago!
I asked how I could try the products for 14 days as stated in the contract, if I didn't yet have them in my possession. His answer: "It doesn't say you have 14 days to try it after you receive it" HELLO! Guess you're supposed to be trying it while it's on the FedEx truck.
My bank refused to pay this sleeze. I'd say go ahead and get the free trial (you pay shipping only) but be sure to call them about the 3rd day if you don't like the products. Zero Integrity there.
