I wish I had read these complains before. I could not believe how many other reports about this exact same thing have been filed against AuraVie. I got the internet offer for the “RISK FREE TRIAL" of skin care products. I received the order and double check the invoice about additional charge or cancellation police. There is NO explanation about the 10 day trial period cancellation and auto-ship program. Few day after I received the products I was billed $97.88. Auravie fine print regarding cancellation police must be very tinny because nobody seems to see or read it. This is the reason for all these complains. My hope is that Auravie stop the ripping off and scam people. I belive that everything you do will return to you one day.