- Report: #911827
Complaint Review: AuraVie Skincare - Van Nuys California
Reported By:
julie -
LONG BEACH, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AuraVie Skincare
7900 Gloria Ave Van Nuys, 91406-1804 California, United States of America
Phone:
(866) 216-9336
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AuraVie Skincare Ordered the "Free Trial" and paid $4.95 for shipping and handling. A month later I got billed $97.88 on my credit card Van Nuys, California
I ordered the AuraVie Skincare "free trial" and paid $ 4.95 for shipping and handling. Then a month later I received another package and my credit card was charged $97.88 without my consent. I called to tell them I do not want this product and to please put my money back on my credit. They said I had two options: 1) "Time is money and money is time. We live in a inflated state and it would cost a lot of money to send the product back and then pay insurance because if the product got "lost" in the mail they would not give me my money back. And they would charge me $15 for restocking!" or option 2) I can keep the product and they would give me a $50 dollars back on my credit which I will be paying $47.88. So they basically said I would spend that amount of money just sending the stupid thing back or keep the product and still be charged 47.88.
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Why didnt you cancel?
#2Consumer Comment
Mon, July 16, 2012
When you signed up for this product, it stated in the terms and conditions that you had to cancel before the free trial was up and return the product. Why didn't you do this? Did you read the terms and conditions for what you signed up for?
