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  • Report:  #1325115

Complaint Review: Aussiegardensvillage - Internet

Reported By:
Cas - Fingal Head, Other, Australia
Submitted:
Updated:

Aussiegardensvillage
Internet, USA
Web:
aussiegardensvillage.com.au
Categories:
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On 10/8/16 I purchased online from Aussiegardensvillage (Design Shoes) (THHBethnalGreenmk) order #8FJ-jj18866-fp965 for a pair of Aldo Casoni shoes. Order was delivered on 23rd August after email requesting status.

The order I received was not what I ordered. I immediately contacted them and told them they sent the wrong shoes and pictures to prove it.

They requested proof , even though I had sent it.

They then proceeded to try to convince me in multiple emails to keep the shoes, I could resell them and that they would give me varying % levels of refund and discounts for future orders.

They charged me shipping when it was supposed to be free according to their website "Policy" .

They refused to give me my refund unless I return the shoes which I would have to pay for the return according to their "Policy" which I told them they never followed anyways.

The return address they gave me comes up for other companies in which they have done the same:

Name: Zhirong Lin

Address: NO.298 Hanting Gardern, Licheng District ,Putian City, Fujian

Province, China

Zip: 351100

Tel: 13859886311

 

I requested several times return of my monies and now they no longer reply to my emails.



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