- Report: #873489
Complaint Review: Auto Europa / Sicily by Car - Romat Internet
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Auto Europa / Sicily by Car
Romat, Internet, United States of America
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http://www.autoeuropa.it
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Auto Europa / Sicily by Car Beware of Auto Europa/Sicily by Car Romat Internet
If you are renting a vehicle to drive aroud in Italy, whether you rent in advance from the States or at the Fiumicino Airport in Rome, beware of Auto Europa / Sicily by Cars tactics and the drive-worthiness of the vehicle. The problems arose when we were enroute to southern Italy. Every hour, like clockwork, a beep would sound and a warning sign would flash that the oil level was correct. However, the engine power would diminish and the air conditioner would cut off. The wipers operated, but no water squirted. Upon checking the water reservoir, we discovered that it was cracked and did not hold any water -- no sooner you added water, it would flow out. We resorted to pouring water from a bottle directly on the windshield, when needed. The concave and convex side mirrors were reversed. The passing car was actually on you when you thought it was ten car lengths away. The fuel gauge was inoperative, and it always showed 3/4 full. In short, it was a dangerous vehicle when you tried to pass. We adjusted to the situation and let the other cars pass us. When necessary, we eased toward the side to let the speeding cars pass us. We did not call the Auto Europa / Sicily by Car because we did not know what their answer might be -- were we required to return to the airport for another car? Would they bring another car to us? Would they send us to a mechanic? Would we lose a day or two in the process?
When we stopped to pick up the car, the clerk had us give her the credit card to keep on record to charge up to $500 in case any damages by us would be over what their insurance would cover. That was a poor start. Upon returning the Peugeot, the attendant went directly to look under the front left side for any scratches, as if she knew she would find scratches there. Sure enough, there was a scratch. When I told her that we had to tell the "pickup" attendant to record missed items and that I had photos, she asked why we didn't tell him about that scratch and did not want to see the photos. This is a first: you need to look under the car to report missed defects!? At this point we thought it best not to report any of the problems that arose along the way for fear she would hold us responsible. We will contact the credit card company to report a possible dispute in case they try to collect for gas and phantom damages. We filled the tank immediately before we returned the Peugeot and told her about the faulty gauge. She said they would have to check the fuel amount the following morning
Never again will we use this car rental company!!!
When we stopped to pick up the car, the clerk had us give her the credit card to keep on record to charge up to $500 in case any damages by us would be over what their insurance would cover. That was a poor start. Upon returning the Peugeot, the attendant went directly to look under the front left side for any scratches, as if she knew she would find scratches there. Sure enough, there was a scratch. When I told her that we had to tell the "pickup" attendant to record missed items and that I had photos, she asked why we didn't tell him about that scratch and did not want to see the photos. This is a first: you need to look under the car to report missed defects!? At this point we thought it best not to report any of the problems that arose along the way for fear she would hold us responsible. We will contact the credit card company to report a possible dispute in case they try to collect for gas and phantom damages. We filled the tank immediately before we returned the Peugeot and told her about the faulty gauge. She said they would have to check the fuel amount the following morning
Never again will we use this car rental company!!!
1 Updates & Rebuttals
MortenTKKristensen
Copenhagen,Dist of Columbia,
SICILY BY CAR IS A FRAUD COMPANY
#2REBUTTAL Individual responds
Fri, February 07, 2014
*** FEBRUARY 7TH 2014 ***
*** THIS IS A FRAUD CAR COMPANY - STAY AWAY ***
Unfortunately, I have to submit to the rest of the comments and complaints in regards to this company in Italy. I rented a car in AUGUST 2013 and as of this date February-14 8 MONTHS LATER, I am still getting claims for unlicensed traffic tickets that the Italian police can not confirm I have made with the rented car.
As of today, I have received 4 claims of €60 each (total €240) CHARGED TO MY CREDIT CARD, for traffic tickets that I can not get verification on.
Sicily by Car WILL NOT LISTEN to my complaint, I have spoken to 3 different "Managers" at both the Milan Airport rental shop and their headoffice - all are skipping my complaints and will not help me. As a last resort, I have had to get my credit card cancelled and got a new one which they can NOT charge.
*** STAY AWAY FROM SICILY BY CAR AT ALL COST, PLEASE!! ***
