- Report: #526576
Complaint Review: Auto One Warranty Specialists - Irvine California
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Auto One Warranty Specialists
310 Commerce, suite 150 Irvine, 92602 California, United States of America
Phone:
8004994116
Web:
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Auto One Warranty Specialists Deceptive, Pressured sales by dishonest employee Irvine, California
I contacted Auto One Warranty about an extended warranty on my vechile after receiving an advertisement from them. The information they gave me sounded good and I was interersted in the warranty. I informed the sales rep (Kent) that I was interested and wanted to call back. He said that I had to get it on the first contact, because people try to wait until their car need repairs to get the warranty. So he asked me when could I start the warranty. So I told him Tuesday 11-24-09 the funds would be available. He then told me he would ask his supervisor for permission to hold the transaction until 11-24-09. He then assured me that he would hold the transaction until the agreed period of time. So I allowed him to take my information trusting he would process the transaction at the agreed time. Instead he posted it the same day 11-19-09 causing my account to fall short.
I have made several attempts to talk to Kent, but have been unsuccessful. His gave me a fake extension. When I asked for him directly the staff keep tranferring me to a voice mail with a meessage from Adam. Who is that??? I then asked for a supervisor and was told that there was none available. The staff was very rude and unconcerned.
Frustrated and ripped-off.
