Batman
Massachusetts,#2Consumer Suggestion
Fri, March 08, 2013
I get that they messed up and sent a partial order and I understand you shouldn't have to pay anything since they can't fulfill your order.
BUT... you don't get to keep the parts you did receive! What are you, a thief?
They screwed up an order and are willing to make it right. So send back their stuff and they'll refund your money. As for the cost of returning the items, talk to a manager there and find out how to get it back. Their policies probably don't normally allow for refunding of return costs but your situation is unusual, so act like an adult and work it out with someone.
You may have to pay the shipping and restocking first in order to get the whole amount refunded. Work with them but cover yourself. Email them about this or get something in writing. Go as high as you need to with their customer service people until you get it fixed.
Just remember, you're not entitled to anything more than your money back. You don't get to keep the parts. You don't get a bonus. Your goal should be to just kill the transaction and get yourself back to even... nothing more. Don't be that guy...
Good luck.