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  • Report:  #349155

Complaint Review: B C G. Marketing Solutions Inc./AKA R&.M. Customer Service/AKA Customer Service Group Inc. - Brampton Ontario

Reported By:
- Cullman, Alabama,
Submitted:
Updated:

B C G. Marketing Solutions Inc./AKA R&.M. Customer Service/AKA Customer Service Group Inc.
1131- Huruontario Street Brampton, M9N 5H4 Ontario, Canada
Phone:
289-888-2340
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
First thing you see when you open the envelope addressed to you; you'll find a legitimate looking check.

Then a letter that congratulates you about being selected to participate in a paid Consumer Research Program. You will be acting as a Customer Service Evaluator of asigned companies in your area.

B C G Customer Service is an employment firm that specializes in conducting research and assisting corporations in evaluating the quality of customer service provided to their clients.

They are supposedly represent over 1200 research firms across Europe and North America. They claim to be well acclaimed and proven to be most effective in evaluating customer service. They utilize known as "Secret Shopping". They go on to say that you were selected from 48,000 people who responded to their online survey indicating interest in participating in their "paid" research program as a way of making extra money.

You are required to complete a 'Probation Training Task (PTT), which is a paid traing assignment.

You are to call 'your' Research Associate, 'Mr. John. Akin. He is to guide you through the PTT assignment. You are to act as a customer at outlets they list at the end of the letter. Your to evaluate the customer service provided by the outlet, then complete a attached "Customer Service Evaluation Form" (CSEF).

You are 'required' to speak to your Research Associate at the end of your assignments for instructions on how to register and fax your completed CSEF.

Enclosed is a "check" for $2,765.00 issued in your name. This is to assist you with your PTT assignment.

"THE CHECK HAS A SECURITY CODE". It is important to contact Mr. John upon receipt of the check for instructions and to have the 'security code' removed.

Then the letter has details for the disbursement of enclosed funds.

$400.00-----EMPLOYEE'S PAY: Pay rate increases after completion of first assignment.

$50.00-----Item(s) purchased are for employee to keep. Receipt required (WALMART)

$50.00-----Item(s) purchased are for employee to keep. Receipt required (J.C PENNEY)

$20.00-----McDonald's or Wendy's are lunch bonus. No receipt required.

$2,150.00 + $95.00 Transfer fee-----Money Gram Transfer. Transfer reference number and receipt required.

Total-----$2,765.00

At the bottom it says:

NOTE:

Due to the confidentiality agreement we have with our clients and with you as a representative of our firm, you are to act in accordance with the Employee Code of Business Conduct and Ethics. Furthermore, all tasks should be performed in a professional and expeditious manner, in order for this to be a weekly employment opportunity.

Remeber it is shopping so have fun!!!

Michael Scott

Human Resources Manager

1131- HURUONTARIO STREET< BRAMPTON ONTARIO< M9N 5H4

The letter has at the top of page:

B C G. Markting Solutions Inc.

(Best Source For Secret Shopper Employment)

TEL: 1-289-888-2340 FAX/1-509-695-6874

Also a----REP -ID 9774/08

Along the side of the letter:

R&.M. Customer Service

Sponsors: Pizza Hut--Best Buy--MoneyGram--McDonalds--Sears--Wal-Mart--Western Union--Lowe's--Wendy's--Costco--Burger King

Customer Service Group Inc Survey division:1617 Lonsdale Ave. North Van, Alberta Canada

customerservicesurney.com

It also has another sheet::Customer Service Evaluation Tool(CSET)

THE CHECK---

NUCENTCOM INC.

8001 LBJ FREEWAY

DALLAS, TX. 72551

Drawn on:

Silicon Valley Bank

3003 Tasman Dr.

Santa Clara, CA. 95054

It looks like a legit check, don't be fooled.

I have researched every name on this and the companies, none are for real.

I didn't fall for it, and I hope you don't too!!!

Anonymous

Cullman, Alabama

U.S.A.

Click here to read other Rip Off Reports on Consumer Service Center

CLICK HERE ...How to deal with phony credit cards. *Rip-off Report Investigation ..How do get your money back.


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