- Report: #1472673
Complaint Review: BabyTrend - Ontario CA
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Author Confirmed
Why?
BabyTrend
1607 S. Campus Avenue Ontario, 91761 CA, United States
Phone:
1-800-328-7363
Web:
https://www.babytrend.com/
Categories:
Business Rating:
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BabyTrend Baby Trend Baby Trend, Inc Baby Trend Inc Stroller Fell Apart Ontario CA
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We ordered the product via Amazon and the rear left tire fell off while we were out on a walk. This is extremely disappointing as we’ve had it for less than a month. We tried to put the wheel back on but it’s no longer staying on and either something is misaligned causing it to come off or something’s broken. We’ve used it a few times a week since we got it so it hasn’t even been used that much in the less-than-one-month we’ve owned it.
I've had needless back-and-forth with their customer service department who informed me that it would take up to 14 business days for them to send me a new rear wheel assembly kit. So basically I've had it three weeks and will have to wait up to three-plus weeks for them to send me a new wheel.
