- Report: #539122
Complaint Review: Bakanecc's Sew and Vac - Folom California
Reported By:
Marily -
El Dorado Hills, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bakanecc's Sew and Vac
410 E. Bidwell Street Folom, 95630 California, United States of America
Phone:
916 983-3555
Web:
http://www.bakanecvacuums.com
Categories:
Business Rating:
(0)
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Bakanecc's Sew and Vac Falsely advertises and labels, used refurbished vacuums cleaners as NEW charging retail prices! The consumer is stuck with No manufacturer warranty on used vacuums & he refuses to refund your money. Folom, California
On December 10th I needed a new vacuum cleaner and contacted Bakanec's. I spoke with "Rich" and told him that I was looking a NEW upright vacuum. He told me that he had two NEW upright Hoovers in stock priced at $229.00 on sale for $180.00. Although there was a bright sign on the unit advertising "NEW", it looked a little dull and I asked him not once but twice if it was NEW. He assured me that it was indeed NEW. He then made a big deal about no refunds. I wasn't concerned about that because I figured if it was indeed NEW the manufacturer would take care of any problems that might arise.
When I got it home my son looked at it was convinced that it was used! I went there for a new appliance not a USED piece of crap! I called the Hoover Company the next morning and provide the model number and the serial number. It is their belief that the serial number and the model number do not match and that this guy intentionally placed a sticker from a newer vacuum on this much older unit to make it look like it was manufacture in June of 2009 when in fact it is soooo OLD that they no longer have it in their system.
BUYER BEWARE...There are several more used and refurbished vacuum cleaners for sale on his floor...ALL MARKED AS "NEW". How much more fraudulent can it get? I am out the $199.00 I paid for a vacuum I can't use. I need to clean my house badly but especially for Christmas and I don't have the extra money to go out and buy the new vacuum that he supposedly sold to me!
When I got it home my son looked at it was convinced that it was used! I went there for a new appliance not a USED piece of crap! I called the Hoover Company the next morning and provide the model number and the serial number. It is their belief that the serial number and the model number do not match and that this guy intentionally placed a sticker from a newer vacuum on this much older unit to make it look like it was manufacture in June of 2009 when in fact it is soooo OLD that they no longer have it in their system.
BUYER BEWARE...There are several more used and refurbished vacuum cleaners for sale on his floor...ALL MARKED AS "NEW". How much more fraudulent can it get? I am out the $199.00 I paid for a vacuum I can't use. I need to clean my house badly but especially for Christmas and I don't have the extra money to go out and buy the new vacuum that he supposedly sold to me!
2 Updates & Rebuttals
Bakanec''''s Vacuum
folsom,California,
USA
Bakanec Vacuum's
#2REBUTTAL Owner of company
Sat, December 26, 2009
This person, did indeed come into my store, and i found that the company sent the wrong machines, the person filing this compliant has been fully refunded, and the manufacturer has sent me new machines, i can only hope that this person does not try and back-charge me since she has cashed the full refund check, and that would be fraud against my company, legal action would have to take place. Bakanec Vacuums only sell new machines and does have posted policy's all around the selling floor as it is also a customer service to them in their buying decisions.
Marily
El Dorado Hills,California,
USA
Bakanec's Sew and Vac Falsely advertises and labels, used refurbished vacuums cleaners as NEW charging retail prices! The consumer is stuck with No manufacturer warranty on used vacuums & he refuse
#3Author of original report
Mon, December 14, 2009
I am updating this posting to correct the spelling of this business so that others don't miss out on this warning. I had spelled Bakanec's with two c's ( Bakanecc's), rather than with one.
On December 10th I needed a new vacuum cleaner and contacted
Bakanec's. I spoke with "Rich" and told him that I was looking a NEW
upright vacuum. He told me that he had two NEW upright Hoovers in
stock priced at $229.00 on sale for $180.00.
Although there was a
bright sign on the unit advertising "NEW", it looked a little dull and
I asked him not once but twice if it was NEW. He assured me that it
was indeed NEW. He then made a big deal about no refunds. I wasn't
concerned about that because I figured if it was indeed NEW the
manufacturer would take care of any problems that might arise.
When I
got it home my son looked at it was convinced that it was used! I went
there for a new appliance not a USED piece of crap!
I called the
Hoover Company the next morning and provided the model number and the
serial number. It is their belief that the serial number and the model
number do not match and that this guy intentionally placed a sticker
from a newer vacuum on this much older unit to make it look like it was
manufactured in June of 2009 when in fact it is soooo OLD that they no
longer have it in their system. Hoover has created a case file under this name regarding this incident!
BUYER BEWARE...There are several more
used and refurbished vacuum cleaners for sale on his floor...ALL MARKED
AS "NEW". How much more fraudulent can it get? I am out the $199.00 I
paid for a vacuum I can't use. I need to clean my house badly but
especially for Christmas and I don't have the extra money to go out and
buy the new vacuum that he supposedly sold to me!
