Complaint Review: Balboa Capital - Costa Mesa CA

Small Business owners- **** BE CAREFUL WITH THIS UNETHICAL LENDER*****

Balboa capital has a very deceptive business practice.

They will continue to charge the quarterly payments even after the lease is over.

I have asked them to refund the un-authorized payment and security deposit several times but they have not responded nor returned but keep charging/ sending invoices.

They will sneak all kinds of fees. They have very deceptive fine line conditions that allegedly puts you on

Another lease for a year even if you have told them to finish the lease contract.

The customer service people are basically very sneaky and trained to steal and rob small business owners.

They are still practicing predatory lending.

They would not refund the security deposit and unauthorized extra payments taken out from the account.

They will frequently try to add junk charges on their invoices – For Example – they will add charges for insurance even though insurance has been always covered and proofs sent to them. They are very notorious in charging extra fees anytime they can if you don’t catch them. All along the term of lease this notorious lender has charged junk fees.

You are dealing with Financial Vultures at Balboa Capital.

They have an amazing [email protected]. People are trained in that department to extort money from small business owners. There customer service department is really not for customers. They will say you have one payment left or two payments left when I inquired but will keep charging beyond those one or two payments. Very clearly told them that We do not want to keep this equipment after the lease payments are done, customer service rep said no problems – you have 2 more payments left under the lease. After the 2 payments were done, I called them again and the customer service rep says oh, you have one more payment left on the lease. That blew my mind. I asked them to send detailed payment statement. I asked the Rep – I had requested no more payments and I am not using these servers (leased equipment) for the last 7-8 months, you need to pick them up or I can send wherever you need these sent. The rep then says – oh please send a letter by certified mail and will see what we can do to get you out of this. Sent them the letter by certified mail – then they came back – you have four more quarterly payments left as we renewed you forcefully and automatically in an annual contract. But the contract’s paragraph 16 has monthly payment provision for after lease rental and there is no quarterly payment provision. But they keep sending quarterly invoice to trick you into the payments. This is a trick used by them so that a small business owner will not find out that the lease term is over. They will never send you any instructions where to return the equipment as they want to forcefully enroll you in a lease for 4 more payments over and over again (This is their internal game).

Tried speaking with the manager of the customer service department and that was pretty much wastage of time. Very rightfully – this lender HAS ZERO customer service. The manager was as worse as it can get. She did not want to check any records. She asked the dates and time I spoke to the customer service department 9-10 months ago? How would one remember the dates when you have talked to their customer service department? Does she remember what she ate 10 days ago? How many people really write and record all the conversation dates they have had with someone during the year. I talked to the customer service people frequently. I sensed they are unethical from day one when they started slapping junk fees with no knowledge. If I were to deal with an ethical company – they will never ask such un-practical questions.

This kind of lenders are a shame in the Finance Industry.