Complaint Review: Bank of America - Dallas Texas

Joe, if you read correctly you noticed that they said they used their check card 4 times. This is all automated. The actual balance is below $0, but they approve your tranaction because your previous transactions for that day don't post until the evening. If they would have real time balances, that would help their customer (yes, we are their customers aren't we?) So, let's see what overhead was used in the complaint above. They swiped their card through a computer, a computer connected to another computer and subtracted the charge. A computer then ran it's nightly cycle and found that that customer (there's that word again) was overdrawn. This computer sent a Non Sufficient Funds letter to a printer. This printer prints an automated letter that automatically seals and postmarks itself. The same computer deducts $30 from your account for each mistake you made.... and for what? For someone to put this letter in the outbox. I realize that bad checks have given the banks no choice to charge certain fees, but they need to realize that they still have honest customers that make honest mistakes and $120 dollars can make or break certain people rent payment. $30 is not justified.

Joe, if you read correctly you noticed that they said they used their check card 4 times. This is all automated. The actual balance is below $0, but they approve your tranaction because your previous transactions for that day don't post until the evening. If they would have real time balances, that would help their customer (yes, we are their customers aren't we?) So, let's see what overhead was used in the complaint above. They swiped their card through a computer, a computer connected to another computer and subtracted the charge. A computer then ran it's nightly cycle and found that that customer (there's that word again) was overdrawn. This computer sent a Non Sufficient Funds letter to a printer. This printer prints an automated letter that automatically seals and postmarks itself. The same computer deducts $30 from your account for each mistake you made.... and for what? For someone to put this letter in the outbox. I realize that bad checks have given the banks no choice to charge certain fees, but they need to realize that they still have honest customers that make honest mistakes and $120 dollars can make or break certain people rent payment. $30 is not justified.

Joe, if you read correctly you noticed that they said they used their check card 4 times. This is all automated. The actual balance is below $0, but they approve your tranaction because your previous transactions for that day don't post until the evening. If they would have real time balances, that would help their customer (yes, we are their customers aren't we?) So, let's see what overhead was used in the complaint above. They swiped their card through a computer, a computer connected to another computer and subtracted the charge. A computer then ran it's nightly cycle and found that that customer (there's that word again) was overdrawn. This computer sent a Non Sufficient Funds letter to a printer. This printer prints an automated letter that automatically seals and postmarks itself. The same computer deducts $30 from your account for each mistake you made.... and for what? For someone to put this letter in the outbox. I realize that bad checks have given the banks no choice to charge certain fees, but they need to realize that they still have honest customers that make honest mistakes and $120 dollars can make or break certain people rent payment. $30 is not justified.

Joe, I am not just the EDitor; I'm first and foremost a Consumer Advocate, more specifically, I'm the victims advocate. You state above, Consumer's often overdraft there accounts and rarely want to take responsibility for it because they don't want to be wrong and especially don't want to have to pay the fees. Don't you mean to say that this is business as usual; charging bogus fees is nothing but a big profitable numbers game to companies like this? Banks like this one know only a small percentage of consumers will challenge these fees and no matter how much they get the same complaint, the bank will still do nothing about it, claiming the same drivel you have above. Don't you also mean to say, companies like this one NEVER EVER admit to wrong doing, even when they pay out millions of dollars in settlements? You're either an idiot or a company kiss-a*s. ED Magedson [email protected] We are not lawyers. We are not a collection agency. We are Consumer Advocates. ...the victims' advocate WE are Civil and Human Rights Activists We are a Nationwide Consumer Reporting News Agency ...by consumers, for consumers Remember. Don't let them get away with it! Make sure they make the Rip-off Report.

Wow, the editor went off on that person! Talk about Judgemental. Take a pill.

Consumer's often overdraft there accounts and rarely want to take responsibility for it because they don't want to be wrong and especially don't want to have to pay the fees. If B of A missed placed the deposit, then this customer would be entitled to a full refund of those fees after presenting evidence of their deposit. No doubt about it.

B of A does not want to maliciously charge people these fees to make them broke. It is a fee for service, stated up front in the disclosures recieved at the time a person opens their account. What service is that, some would ask. If people didn't exceed their balances in their account, banks like B of A would not have to hire hundreds of people to sort through the millions of hot checks that are presented daily. And they wouldn't have to buy or rent space for these people to have an office to sort through said millions of checks. And lights, and water, overhead, etc.. You get the point. How easily people who are not business savy think that everything just happens and don't consider the cost.

So, complain all you want about the fees, you're still wrong that it is unfair to charge them, you were told up front but didn't pay attention. You never learned how a debit card works, you didn't balance your account properly, and IT IS YOUR FAULT. Take responsibility.

As for the editor, look who's pointing fingers, try a mirror. I always imagined editors to be more neutral, guess I was wrong.

"Can they at least call me (which I thinkg the
fastest way)and let me know that my account is
now overdrawn and there will be $30 charge fee
for each transaction? Who would want to use
checking card when balance is zero and $30 fee
will be charged? I feel very stupid."

You should feel very stupid. BofA is not your mom. It is not BofA's responsibility to tell you if your account is overdrawn. When you open an account, they give you this thing called a "check book register".

This is where you write your debits, credits, etc.
This is how you know if you are approaching the
point of no money. Your failure to not use this
amazing piece of paper is no fault of BofA.

Suck it up, use the register, and then you won't
have to pay any more overdraft fees.