- Report: #1186582
Complaint Review: BankAmericard - Nationwide
-
Author Not Confirmed
Why?
BankAmericard
Nationwide, USA
Phone:
1-800-622-8731
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BankAmericard BankAmericard Better Balance Rewards Platinum Plus MasterCard They like to find loopholes to avoid keeping promises Nationwide
Five months ago, I applied for this card. It was being offered through Bank of America. According to the promotion, if I used their card every month and paid off more than the minimum balance every month, I would receive ten dollars in cash bonuses per month, paid quarterly. I transfered a few of my autopay accounts from my Chase VISA and waited to receive my bonus dollars. In September, no bonus had been paid yet, so I contacted Bank of America customer service. They told me that the bonus for the third quarter would be paid some time in October. No bonus was applied in October, so I contacted customer service this morning. After listening to their voice mail for over thirty minutes, I was finally connected to a customer service rep. I was told that since I paid off the balance via online banking as soon as it showed up on my account instead of waiting for the amount to show up on my statement, I was in violation of the terms of the agreement. I pointed out that:
1. I've been a customer of Bank of America for over thirty years, and I also worked for one of their divisions.
2. I'm being penalized for responsibly paying my financial obligations in a prompt manner.
3. I'm being additionally penalized because I lose the reward points that Chase would have given me on those same credit card charges, about $200 in total transactions.
4. The "early payment" penalty was not explained to me when I opened the account, and it was not explained to me when I contacted Bank of America in September.
The customer service rep refused to offer any for of relief, so I asked to speak to her supervisor. After a few minutes, I was connected with someone who would only identify herself as Megan. She said she's as a branch manager in Arkansas. The discussion with Megan was just as unproductive. She did, however screw up at one point. She noted that I've been a cardholder since May 9 and said that if I had been a cardholder for six months, she could offer me a courtesy adjustment. (In other words, I was one week short of qualifying.) I suggested that I call could her back next week so she can offer me the courtesy adjustment, to which she immediately replied, "NOOOOO!!!!!!" I asked her why she would even bring up the courtesy adjustment if she had no intention of making good on it, at which point she started trying to end the conversation. I then asked her for her name and title, as well as asking to speak to her supervisor. She said she had no supervisor and refused to provide her name, saying only that her ID is 1993. I then asked her for contact information for their legal department. She refused to provide it and told me to find it myself -- something that's not very easy when I don't even know if she's an employee of Bank of America, MasterCard or a third-party service bureau.
My wife and I each signed up for this card, and she even encouraged some of her friends to sign up. I've always been treated with courtesy, respect and fairness by the customer service staff at Bank of America, and I'm at a loss to understand why I was treated so rudely and unprofessionally today.
