- Report: #917502
Complaint Review: BBV Hotbooksale.com - Internet Internet
Reported By:
Robin -
Orlando, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BBV Hotbooksale.com
Internet, Internet, United States of America
Phone:
888-646-1662
Web:
BBV hotbooksale.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BBV Hotbooksale.com Company Stoled My Money , Internet
I ordered a book from BBV in November, 2011, and unbeknownest to me they have been charging my credit card monthly ever since for $19.95. Once I finally realized it and called them today, they claim I signed up for their membership when I ordered the book. They only agreed to credit me $40.00. They just made $140.00 doing nothing!!! I have issued a complaint against them with our credit card company. Do not order books from this company. And if you do, you better check your charge card statements carefully. I considered myself an experienced online shopper for many years now, but these people really scammed me.
1 Updates & Rebuttals
BBV Support Team
Boca Raton,Florida,
United States of America
HotBookSale.com membership
#2UPDATE Employee
Sun, August 12, 2012
Hello, I'm Jack from the HotBookSale Support team.
We take all comments about our products and services very seriously.
Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.
Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.
Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.
To contact us, please visit http://www.HotBookSale.com/support/
We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.HotBookSale.com/store/testimonials.aspx
Sincerely,
HotBookSale.com
