- Report: #895280
Complaint Review: BBV*HOTBOOKSALE.COM - Internet Internet
Reported By:
miss pritchett -
cockeysville, Maryland, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
BBV*HOTBOOKSALE.COM
Internet, Internet, United States of America
Phone:
8886461662
Web:
BBV*HOTBOOKSALE.COM
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BBV*HOTBOOKSALE.COM Watch out....."FRAUD" Internet, Internet
I was going over my credit card charges online.Saw that there were five charges on my card taken out in two weeks listed under hotbooksales.Had no idea that I was being charged.Called the company and was put on hold for 20 minutes.The operator then told me that when I ordered my book I was signed up for the book club.I was also charged for a book that i got an email saying that they no longer carried.
3 Updates & Rebuttals
miss p
cockeysville,Maryland,
USA
UPDATE...
#2Author of original report
Sat, August 25, 2012
Since writing this complaint,I was removed from their list.They haven't taken anymore money from my account fraudulently.I was never re-embersed for the money they previously took.
miss pritchett
cockeysville,Maryland,
United States of America
FRAUD COMPLAINT RESPONSE ...
#3Author of original report
Fri, June 15, 2012
This is written in response to my complaint. I am not about to go back and forth with your company representatives. I also take my credit card very seriously. As I stated before, the company was previously called. The wait time was ridiculous. I am now being told that the book I ordered is now being shipped. So what happens to the monies that was taken from my card without my knowledge? Will I be reimbursed ??
BBV Support Team
Boca Raton,Florida,
United States of America
HotBookSale.com membership
#4UPDATE Employee
Thu, June 14, 2012
Hello, I'm Jack from the HotBookSale Support team. We take all comments about our products and services very seriously.
Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.
Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.
Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.
To contact us, please visit http://www.HotBookSale.com/support/
We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.HotBookSale.com/store/testimonials.aspx
Sincerely,
HotBookSale.com
