Jason
Phx,#2REBUTTAL Owner of company
Sun, December 14, 2008
My name is Jason Beck, owner of Beck's Billiards, and I have been serving the valley for more than 16 years with over 10,000 happy customers. I take pride in my work and I am one of the best pool table mechanics in the country. I have a lot of experience with people good and bad. To start, we were hired to put new felt and rubber on this table. We were never hired to level or put the table together because they already moved it. In addition, the slate on this table was broken. It is a one piece slate table and once slate breaks it is like glass, never to be the same again and very dangerous. I informed them that it is not a good idea to use broken slate, especially with children in the house, because it is very dangerous and that they should replace it with a new piece. This advice was ignored. We spent over 30 minutes with them choosing a felt color. Jaime hated the color because it was not white. She did not understand why they do not make white felt and proceeded to express her dislike for the color selection ( 40 colors ). They finally chose camel, which she hated. Almost everything she states in her complaint is false. To sum it up, she wanted me to move a broken piece of slate for her for free in order to find me liable if it broke. I was not going to do this and she cannot accept the fact that they broke their own slate moving it and could not get someone else to pay for it. Finally, her table is totally playable. The only thing that is not perfect on the table is that the slate is 1/4 of an inch off center in the middle pocket on one side. It has nothing to do with the playability. This compaint has nothing to do with the quality of my workmanship but the fact that she did not get her free piece of slate and her white felt. All companies should beware of this customer, no amount of money is worth dealing with her. If anyone has any questions about this complaint I would be happy to explain in further detail. Jason Beck, 602 326 9119.