Bob
Valencia,#2Author of original report
Sat, February 14, 2009
I contacted the Seattle main office on Monday to discuss this situation. They confirmed that the refund policy limits the amount the stores can issue back to the customer. The customer service group expedited the refund check and it was delivered FedEx overnight on Tuesday. I may not ever purchase anything from this store again, but I did get my money back quickly. They agreed that the policies need to be available in the stores. Case closed
Ruuk
T,#3Consumer Comment
Mon, February 09, 2009
Most stores open their doors with less than $100 in each register, just enough to make change. The only cash typically found in a safe would be rolls of coin and probably $20-100 in ones and fives. If they need more money than this they would go to the bank during business hours. The only other money in a safe would be intended for deposit, and would be sealed up in a numbered drop bag, unable to be opned by anyone but the bank after it has been delivered via armored car or by nightly deposit. If a store tells you they don't have the cash on hand they most likely don't, and it would be bad policy to keep cash on hand. This is why most stores set maximum dollar amount to each till -- once a register has over $3-500 cash for example, the employee must bag it up and either deposit it or seal it and put it in the safe for deposit that night. Cash policies are in place for several reasons, most of them related to loss prevention. The price a retail store pays for the saftey and security might sometimes come at the cost of a customers personal satisfaction or convenience, but it is an acceptible trade.