;
  • Report:  #66752

Complaint Review: Beneficial - DuBois Pennsylvania

Reported By:
- Penfield, Pennsylvania,
Submitted:
Updated:

Beneficial
90 Beaver Drive Suite 114 C DuBois, 15801 Pennsylvania, U.S.A.
Phone:
814-375-8940
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
My husband and I made a home equity loan with Beneficial in 2001. We paid $421 per month for the last two years. The initial balance was $22,000. We knew we were paying high interest, but how high can interest possibly be?

After 2 years of payments we are refinancing that loan. We never got any credit for any of the payments that we made. My statement has a balance of $22,385.

I received a new statement today and there is a notice on the bottom of the statement that says I owe $2703. in deferred interest. It states that amount is due and payable with my last payment on the loan and is not included in my balance.

How can this company just add $2700. to our balance? Is this legal. A couple of years ago they added over $700 to my balance from one month to another.

I asked the company why and they could never give a straight answer. Finally one person told me that they were Beneficial/Household and they could do anything that they wanted. That was probably the most truthful answer I could have gotten.

Gail

Harrisburg, Pennsylvania
U.S.A.


5 Updates & Rebuttals

Jacqueline - Consumer Advocate

Hammond,
Indiana,
U.S.A.
It sounds like you're in control of the situation

#2Consumer Suggestion

Tue, October 07, 2003

I am unclear on where you are with the arbitration, and whether or not this is considered resolved. Even if you are unable to take this to Court, as per your contractural agreement, it doesn't mean you cannot seek information from the Government. Legal advice at this point might be expensive; especially if you are not taking it to Court. It sounds like you to need to reveiw all monthly statements, just to determine how many times you were late, if any. From what I understand, you were not late. If so, I would still count penny for penny. If you have already paid the $2700, it's understandable. If you are curious about other possible options call 1-800-382-4357. The is a Helpline for the Federal Trade Commission. Their website is www.ftc.gov I strongly recommend you call instead, because the site is massive. In addition, with the nature of your problem, you would want to access the correct information. There still may be some options for you. Well, I hope everything works out. Rip-off Report Volunteer


Jacqueline - Consumer Advocate

Hammond,
Indiana,
U.S.A.
It sounds like you're in control of the situation

#3Consumer Suggestion

Tue, October 07, 2003

I am unclear on where you are with the arbitration, and whether or not this is considered resolved. Even if you are unable to take this to Court, as per your contractural agreement, it doesn't mean you cannot seek information from the Government. Legal advice at this point might be expensive; especially if you are not taking it to Court. It sounds like you to need to reveiw all monthly statements, just to determine how many times you were late, if any. From what I understand, you were not late. If so, I would still count penny for penny. If you have already paid the $2700, it's understandable. If you are curious about other possible options call 1-800-382-4357. The is a Helpline for the Federal Trade Commission. Their website is www.ftc.gov I strongly recommend you call instead, because the site is massive. In addition, with the nature of your problem, you would want to access the correct information. There still may be some options for you. Well, I hope everything works out. Rip-off Report Volunteer


Jacqueline - Consumer Advocate

Hammond,
Indiana,
U.S.A.
It sounds like you're in control of the situation

#4Consumer Suggestion

Tue, October 07, 2003

I am unclear on where you are with the arbitration, and whether or not this is considered resolved. Even if you are unable to take this to Court, as per your contractural agreement, it doesn't mean you cannot seek information from the Government. Legal advice at this point might be expensive; especially if you are not taking it to Court. It sounds like you to need to reveiw all monthly statements, just to determine how many times you were late, if any. From what I understand, you were not late. If so, I would still count penny for penny. If you have already paid the $2700, it's understandable. If you are curious about other possible options call 1-800-382-4357. The is a Helpline for the Federal Trade Commission. Their website is www.ftc.gov I strongly recommend you call instead, because the site is massive. In addition, with the nature of your problem, you would want to access the correct information. There still may be some options for you. Well, I hope everything works out. Rip-off Report Volunteer


Gail

Penfield,
Pennsylvania,
U.S.A.
Beneficial Arbitration Rider

#5Author of original report

Sun, October 05, 2003

I have checked my records. We signed an arbitration rider. It states that we can pay $100. and 1/2 of everything above that to have an arbitrator look at what is going on. It says that if either party accepts arbitration that it can't go before a judge and jury. When we signed, they told us that it was to give them a chance to correct any mistakes without going legal. It also states that if a payment is made 10 days after the due date, there is a 5% late fee not to exceed $20. Right now they charge $13.49 per day deferred interest for every day over 30 days between payments. i.e. If my payment is due on the 8th and I pay it on the 3rd. The next month if I pay my payment on the 15th, I get billed for 42 days @ $13.49 per day for deferred interest. This is because there was 42 days between payments. This is the reason I was given for the deferred interest by a Beneficial employee. Gotta love em!


Jacqueline

Hammond,
Indiana,
U.S.A.
The legistics all depend on your contract with them.

#6Consumer Suggestion

Thu, September 11, 2003

This is a high enough amount of money, you might consider hiring an Attorney. Not just for the complexity of the contract, but also in regard to the legal issues. It sounds like they are "fleecing" and allegedly, possibly skimming illegal profits through interest, and rate increases. The amount $22,000 is enough to sue them, depending on your contractual aggreement. For all we know, you may have signed a contract which states--you are not allowed to sue them. Wells Fargo has added this on to their "Terms of Aggreements" everywhere. Your State laws and Rights all have to be taken into consideration. A good lawyer will help you in an equitable manner, a bad lawyer will leach every penny possible. This is a serious decision, and up to you, but without us knowing your "Contractual Aggreement" not much can be said, as well as loans being complicated in the first place. Review that contract, and get back to us if you can, regarding the conditions. Wish we could help a little more. Consumer Advocate Rip-Off Report Volunteer

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//