Complaint Review: Best Buy - #113 Santa Clarita CA - Santa Clarita California

Hey Tom: Your tune will change Have you heard of the new "30K" for all Best Buy stores coming next spring? Your position as well as ELEVEN other positions within your store will be eliminated. BB will NOT offer you a demotion because the new policy dictates your termination. This policy was enacted for select small market stores in September of this year. I doubt you will feel so much allegiance to BB when they tell you what they have told so many customers: "You are just plain SOL".

I've worked as a Supervisor in DI for Best Buy, and I guess I've been a bit more forgiving on the price matching policy. Typically, it would be limited to 25 miles for matching competitors, because there were so many between mine and the next nearest store. But even if it would have been more than that, if you had bothered to come all the way back to my store after purchasing it here to begin with, I would not think it at all unreasonable to stand behind the 110% price guarantee. I know that you will spend more than the money returned to you on purchases in my store, so as long as it's within the 30 DAY policy, I would have done it.

Always nice to hear from an employee who bad mouths a customer. I would think that is something a competitor would post. As far as a supervisor not following a guarantee in order to keep from getting fired, maybe that's the problem. In any case, file a complaint with County of Los Angeles department of weights and Measures 562-940-8916 who will investigate falso advertising complaints. The "local" competitor is a lame excuse as they must use any competitor within the sphere of their advertising (all of Los Angeles County plus nearby other areas). Then file a complaint with the california Attorney General. They won't act on your individual complaint, but they are accumulating complaints looking for a pattern 800-952-5225. Finally, file a complaint with the Los Angeles DA who will also not act on your individual complaint, but who is also accumulating complaints against Best Buy 213-580-3273. False advertising is a crime and remedies are civil penalties, restitution, attorney fees, cost of investigation, and even on rare occassions jail to go along with an injunction.

The original poster "P" says the camera was purchased from Best Buy on August 8, 2002 and a request for the Price Match Guarantee was made on August 16, 2002....that is well within the much-touted "two week period" that "T" from Texas is pushing. So, there is no "timed-out" issue here. "P" has no reason to "be happy" over the treatment received, as "P" was within the posted guidelines. As for "R" in CA; you are doing Best Buy no good by "talking trash" on this site! If your attitude is any indicator of the overall Best Buy customer-appreciation gauge, your company is in sad shape indeed! There is nothing in your post that makes me want to rush into Best Buy; just the opposite. You have that good ol' "who-gives-a-s**t-I'm-just-here-to-draw-a-paycheck" attitude that seems prevalent in Best Buys from coast-to-coast! I believe that the original poster has a legitimate complaint here. If Best Buy is going to offer a price-match guarantee, Best Buy needs to honor that guarantee! Otherwise, get rid of it entirely and there won't be any confusion. Evidently, Best Buy is leaving it up to their store managers to interpret the thing on the fly in order to use any lame excuse to keep from actually giving up that money! Scott McCollum was grasping at straws, but he KNEW he would have the backing of Corporate if it came down to it. THAT is the really telling part of this complaint. I wonder what excuse would have been used had "P" actually had Samy's info at the time of purchase? What clever sidestep would Scott have employed then....? Send the managers to school and standardize the policies if Best Buy intends to use them! Otherwise, chuck them! Don't train managers in evasion tactics to get out of honoring what is posted or you wind up with ex-customers like "P" (and me) who would rather have root canal without anesthetic as to ever return to your store! The Price Match Guarantee sounds like it is posted at Best Buy simply because it SOUNDS GOOD (and "other stores" were doing it), not because Best Buy has any intention of ever honoring it. It is, in my opinion, on a par with the infamous Rebate scam; a siren lure to entice folks to shop at Best Buy. Just be careful that you do not get dashed to pieces on the rocks as you attempt to navigate the dangerous shoals of "Best Buy Company Policies"! These are uncharted waters and no one has a map! And always assume that you, the customer, will be the one sunk in the end!

Laff. Thats all i have to say. BB is in business to make money not lose money. That is why they have those rules. It is companies with in out distict. Is this camera place located in santa clarita....?If your not gonna go to BB for the rest of your life for a 49 bucks....fine. Best Buy is made up of hard workers who get reamed out by you customers and then go and talk s**t...Best Buy's rules are every where and to let you becuase a sales manger i.e Scott can not process you little complaint cause that is his job on the line..Flip the coin. So come back into best buy and well treat ya right..

I have read allot of the comments about BBY, and I am noticing a trend of non-aware consumers. It is your responsibilty to know the "rules" of the company i.e.- return\exchange, rebates, etc. These are printed everywhere in the store and on every receipt. As for the Cannon digital camera, BBY's policy is 14 days to return\exchange. That includes price matching. Now I admit that the manager that you described in your story was talking non-sense about the distance of stores and what not, but dont let that one person make up your whole lifes buying decisions. BBY is a great company that my whole family enjoys. Where I live there are 5 BBYs with in 20 minits and not all of them have the greatest customer service skills. But I assure you that BBY is working on that. Just look at their stock price. They are making smart decisions on a daily basis and it would be a mistake not to buy their stock! Anyway, lifes too short, move on and be happy!