- Report: #127881
Complaint Review: Best Buy - Battle Creek Michigan
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Best Buy
12765 Harper CreekVillage Dr. Battle Creek, 49014 Michigan, U.S.A.
Phone:
269-979-8336
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Best Buy Returned sale Item but failed to issue credit. Battle Creek Michigan
Bought computer part and installed myself. Computer would not funtion after loading the software.
Demanded more money to check out computer and then wanted more money to repair.
I removed computer part and returned it to Best Buy and was told a credit would be issued to credit card but documentation and sales slip were not returned to me at that time.
After two billing cycles the credit has not appeared and when I called they insisted I bring them documentation, which they kept, in to store to straighten out.
This was a $55.00 lesson that I should never do business with Best Buy Stores ever again.
Duane
Bronson, Michigan
U.S.A.
Demanded more money to check out computer and then wanted more money to repair.
I removed computer part and returned it to Best Buy and was told a credit would be issued to credit card but documentation and sales slip were not returned to me at that time.
After two billing cycles the credit has not appeared and when I called they insisted I bring them documentation, which they kept, in to store to straighten out.
This was a $55.00 lesson that I should never do business with Best Buy Stores ever again.
Duane
Bronson, Michigan
U.S.A.
1 Updates & Rebuttals
Christina
Pasco,Washington,
U.S.A.
Best Buy and they *almost* always keep their records, paper records, of all returns and exchanges on file.
#2UPDATE EX-employee responds
Thu, January 20, 2005
I was a cashier/customer service rep for Best Buy and they *almost* always keep their records, paper records, of all returns and exchanges on file. So I would probably bet that they have your paperwork somewhere. It's weird that you didn't recieve a copy of your receipt or anything, but I'm not going to say I was surprised. Also, if you go to the customer service desk, they can usually look up your account activity. I don't know if you paid with you BB credit card, but if you did, they will have the return right there on their computer and up to two year's worth of activity.
