- Report: #126945
Complaint Review: Best Buy - Fort Worth Texas
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Best Buy
5700 Southwest Loop 820 Fort Worth, 76132 Texas, U.S.A.
Phone:
817-570-1770
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Best Buy The Repair Run Around RIPOFF Best Buy told me my computer would be fixed Jan 1st. Fort Worth Texas
I gave my computer to Best Buy to send in for repairs on December 20th. They said it would be fixed on Jan 1st. I had my doubts; especially after talking to a few people.
January 1st came and went, no computer. I asked them to give me a reasonable estimate of when I could expect to receive my computer. The corporate customer service number that I called gave me a date of January 14th.
Today I get a message that my computer is ready to pick up at the local Best Buy Store. The message comes from an employee at the store! They give my name and say I need to pick it up soon.
They could not locate my computer when I arrived. I had the store manager listen to my "call notes" message stored on my answering machine.
He says she made a mistake; called the wrong customer!
Who wants to bet that my computer will not be ready on the 14th of January!
J.
Fort Worth, Texas
U.S.A.
January 1st came and went, no computer. I asked them to give me a reasonable estimate of when I could expect to receive my computer. The corporate customer service number that I called gave me a date of January 14th.
Today I get a message that my computer is ready to pick up at the local Best Buy Store. The message comes from an employee at the store! They give my name and say I need to pick it up soon.
They could not locate my computer when I arrived. I had the store manager listen to my "call notes" message stored on my answering machine.
He says she made a mistake; called the wrong customer!
Who wants to bet that my computer will not be ready on the 14th of January!
J.
Fort Worth, Texas
U.S.A.
1 Updates & Rebuttals
James
Fort Worth,Texas,
U.S.A.
If you had bet they would be finished with my computer today, you would have lost.
#2Consumer Comment
Fri, January 14, 2005
If you bet they would have been finished with my computer today, January 14, 2005, you would have lost the bet. As of today they are not finished. I have called The Regional Office with no response. I called the District Office yesterday and received "a promise to call me back with some information", they have not called me back. I have called the store to talk to the acting Manager and they put me on hold for 10 minutes and then took a message and told me they would have the acting manager call me back. How many people would like to bet they have or will lose my computer?
