- Report: #107070
Complaint Review: Best Buy - Independence Missouri
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Best Buy
40 Hwy Independence Independence, Missouri, U.S.A.
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Best Buy - UPS ripoff Independence Missouri
After my most recent experience I will no longer shop at Best Buy. I have shared my story with numerous other people and will continue to do so. Best Buy sent my laptop off to have the operating system repaired and then had it shipped to my house.
When it arrived the keys were smashed in and the speaker raised up, you couldn't open the cd player and there was no sound. I took it to the best buy store in Independence (the one's who sent it off under warranty) My daughter witnessed, and then pointed it out to me, that they were prying the cd player open with a screwdriver. They then brought it out to me and said see it works. I told them that if I got home and it didn't work I would be bringing it back and it would count as a service visit.
My daughter at that point pointed out the keyboard being caved in and the speaker being raised. I didn't notice it prior to that but wasn't understanding what she was saying to me because I was so upset. She then pointed it out to me in the car again. I then understood what she said. I called the best buy 1-800 number to get this resolved and they only told me to take it back up there for repair. I went home and got all the stuff for it (books, software, etc...) and took it up there. I no longer wanted the computer because of the damage done to it.
This was explained more than once to their mangers at the Independence store to which, Jeff, just laughed in the background with the techs and Tom was of no help. Tom initially gave me a phone number for UPS and Huelett Packard putting the blame on them. I went home and tried to get this resolved via the phone. UPS denied any responsibility, as did HP. I called TOM back and he was very rude and told me that it wasn't his problem, I did not take kindly to his attitude and responded with a rude comment right back. he then hung up on me. I have since filed with the Better Business Bureau, Attorney Generals office and At your service with the Kansas City Star.
Best Buy's comment to the BBB about my claim was that I told them at the store I was going to take my laptop and wreck it and then bring it back. I am appalled at their lying behavior and the fact that they went so far to rip a customer off. Why on earth would I tell them I'm going to wreck my computer and then go do so and bring it back. That never happened, and to coax your employees into lying is such a bad business practice. I initially wanted a replacement for the one they broke but now I just want my money back. I no longer wish to do service with Best Buy.
I also am taking a business class at a local college and my presentation/report is going to be my experience with Best Buy and the condition of my laptop. I will be taking the laptop, the packaging it came in, copies of other complaints, and my daughter and boyfriend who were both witnesses. I will share my experience with a class full of 26 students so that they can think twice before making a purchase at Best Buy ever again.
Koreen
blue springs, Missouri
U.S.A.
When it arrived the keys were smashed in and the speaker raised up, you couldn't open the cd player and there was no sound. I took it to the best buy store in Independence (the one's who sent it off under warranty) My daughter witnessed, and then pointed it out to me, that they were prying the cd player open with a screwdriver. They then brought it out to me and said see it works. I told them that if I got home and it didn't work I would be bringing it back and it would count as a service visit.
My daughter at that point pointed out the keyboard being caved in and the speaker being raised. I didn't notice it prior to that but wasn't understanding what she was saying to me because I was so upset. She then pointed it out to me in the car again. I then understood what she said. I called the best buy 1-800 number to get this resolved and they only told me to take it back up there for repair. I went home and got all the stuff for it (books, software, etc...) and took it up there. I no longer wanted the computer because of the damage done to it.
This was explained more than once to their mangers at the Independence store to which, Jeff, just laughed in the background with the techs and Tom was of no help. Tom initially gave me a phone number for UPS and Huelett Packard putting the blame on them. I went home and tried to get this resolved via the phone. UPS denied any responsibility, as did HP. I called TOM back and he was very rude and told me that it wasn't his problem, I did not take kindly to his attitude and responded with a rude comment right back. he then hung up on me. I have since filed with the Better Business Bureau, Attorney Generals office and At your service with the Kansas City Star.
Best Buy's comment to the BBB about my claim was that I told them at the store I was going to take my laptop and wreck it and then bring it back. I am appalled at their lying behavior and the fact that they went so far to rip a customer off. Why on earth would I tell them I'm going to wreck my computer and then go do so and bring it back. That never happened, and to coax your employees into lying is such a bad business practice. I initially wanted a replacement for the one they broke but now I just want my money back. I no longer wish to do service with Best Buy.
I also am taking a business class at a local college and my presentation/report is going to be my experience with Best Buy and the condition of my laptop. I will be taking the laptop, the packaging it came in, copies of other complaints, and my daughter and boyfriend who were both witnesses. I will share my experience with a class full of 26 students so that they can think twice before making a purchase at Best Buy ever again.
Koreen
blue springs, Missouri
U.S.A.
