Complaint Review: BEST BUY - Mount Vernon, NY New York

This might help - I have a MacBook and Apple gives a 1 year hardware warranty that does cover the keyboard (my dad has a iMac and Apple replaced it).

I don't know what the deal would be, but call an Apple store and ask them if you can bring your computer in there. It should be cool, they've never asked me for anything other than the serial number when I've gone to get my MacBook looked at (had to have the cpu replaced) or taken in my dad's - he's had his keyboard replaced, and gotten a new mouse).

Best Buy never seems to help anyone, so maybe this would be a shot.

I am an Employee for 5+ years and here's the reason. On a computer you purchase a "service plan", on an Xbox you purchase a "replacement plan". On service plans we repair the "core" product, not the peripherals. On replacement plans we usually just swap everything.

By the way, maybe try a different attitude when talking to the CSR... if you made effort to call her fat in this anonymous forum (coward) I can just imagine how you were acting in the store.

Oh... also... stars don't "align" with Jupiter as there is no common gravitational axis... go Saints.

I worked for Best Buy for 6 years and they never sold extended warranties. What they sell are "protection plans" that generally cover more then the manufacturers warranty, and do so generally for a longer period of time.

I know with auto electronics the manufacturers come with a one year warranty..most products have a 4 year service plan available which is covered through Best Buy..but it is a private and separate company that actually "insures" the item. Best Buy is somewhat at the mercy of the terms and conditions of the plan. And that is all a service plan is technically..extra insurance. If what is covered goes bad during the period of the plan (which also runs concurrent with the manufacturers warranty) the product will be serviced or replaced with a product of equal specifications during the coverage period.

Now just because I work for best Buy does not mean I am defending them in your specific case and report here. There are cases where an employee doesn't do the right thing..for many reasons.

What I suggest you do is read the terms of the plan you purchased..and make sure what you think should be covered actually is. If it is not..you may be SOL unless you can convince a manager otherwise..if the defective part or product is covered..they will honor it..if not, make a call to corporate headquarters.

Also note that different "types" of products have different plans available with different coverage (example: some video games and radar detectors, GPS, etc have a 2 year "replacement" plan, other products have a "service" plan) As well plans change and the one you have may be a little different then what they have now. And accesories may or may not be covered. For example with automotive security systems the product AND installation workmanship carry a lifetime warranty for no extra cost..but the remote control and siren (parts that can wear out and can be subject to abuse and rough conditions) only have a one year warranty..no service plan is available on those components...so..you have to read the terms before you buy. I see every day the plans actually save customers from having to purchase new product and for them the plan paid off..an others I see arguing at the customer service counter and until they are blue in the face cussing and leaving with a police escort..are not going to get satisfaction.

Exceptions are made depending on the manager so it's always worth a shot..but be polite as can be and do not get too defensive..that's my best advice.