- Report: #404791
Complaint Review: Best Buy - Richmond Virginia
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Best Buy
4410 South Laburnum Avenue Richmond, Virginia, U.S.A.
Phone:
804-2265379
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Best Buy Human Resources Nintendo Wii Manager Stealing Unavailable Buying Richmond Virginia
If you're looking for a Wii this season, DO NOT go to this Best Buy. When I entered the store I was told by more than 4 employees that the Wii systems were out of stock and sold out. Seeing as to how they were such a popular item, I figured that it was true and all the Wii's had been sold. I decided instead to look for an alternate gift. I just happened to go to the restroom and passed by one of the store's offices in the side of the store, and BEHOLD, Nintendo Wiis! In the store!
To make matters even more interesting, another customer in the store while I was there that was talking with one of the store's sales persons LEFT WITH A WII. Yes, that very day. I think its outrageous that employees are hording the products for themselves and telling us consumers that we aren't able to purchase them. ISNT THAT WHAT A STORE IS FOR! I even called the store when I returned home and asked if I was able to have them hold a Wii, when they got their next shipment in. The employee on the phone said that they are not allowed to hold Wiis for customers. So theres no way that they could have been holding those for customers.
Pricklylolita
Richmond, Virginia
U.S.A.
To make matters even more interesting, another customer in the store while I was there that was talking with one of the store's sales persons LEFT WITH A WII. Yes, that very day. I think its outrageous that employees are hording the products for themselves and telling us consumers that we aren't able to purchase them. ISNT THAT WHAT A STORE IS FOR! I even called the store when I returned home and asked if I was able to have them hold a Wii, when they got their next shipment in. The employee on the phone said that they are not allowed to hold Wiis for customers. So theres no way that they could have been holding those for customers.
Pricklylolita
Richmond, Virginia
U.S.A.
5 Updates & Rebuttals
colletteardith
United States of AmericaI agree
#2UPDATE Employee
Mon, November 23, 2009
When the store has our weekly ads, they must have the minimum amount in store. Now, if an item is located in the MANAGERS OFFICE, i assure you that they are not for any employees. They're there for a specific reason. The lady you saw walk out with one probably grabbed the last one, so don't jump to conclusions.
Skeezir
Anchorage,Alaska,
U.S.A.
you complain either way
#3UPDATE Employee
Thu, December 25, 2008
the Wii was going to be advertised in the Sunday weekly ad, we have to hold a certain amount for that day. If we didnt hold them then you would complain when you lined up an hour before the store opened and we had already sold them. And even if we sold all but the minimum advertised you would complain because we didnt have that many for sale. Its better for every one to hold all the ones we have when we are going to advertise it on Sunday and everybody gets a chance to know. Then if you really want it you line up before the store opens and you get one guaranteed. and then we have like 40-50 in stock for everybody that day and mabye for the rest of the week it is advertised. So what if an employee got to take one early? that is one of the perks of working there and its probably more likely that an employee would get a protection plan on it because we see firsthand how many times they are used. and it wasn't like it was a new product or they got it before it launched. its not like we dont WANT to sell them lol. we are a store
Skeezir
Anchorage,Alaska,
U.S.A.
you complain either way
#4UPDATE Employee
Thu, December 25, 2008
the Wii was going to be advertised in the Sunday weekly ad, we have to hold a certain amount for that day. If we didnt hold them then you would complain when you lined up an hour before the store opened and we had already sold them. And even if we sold all but the minimum advertised you would complain because we didnt have that many for sale. Its better for every one to hold all the ones we have when we are going to advertise it on Sunday and everybody gets a chance to know. Then if you really want it you line up before the store opens and you get one guaranteed. and then we have like 40-50 in stock for everybody that day and mabye for the rest of the week it is advertised. So what if an employee got to take one early? that is one of the perks of working there and its probably more likely that an employee would get a protection plan on it because we see firsthand how many times they are used. and it wasn't like it was a new product or they got it before it launched. its not like we dont WANT to sell them lol. we are a store
Skeezir
Anchorage,Alaska,
U.S.A.
you complain either way
#5UPDATE Employee
Thu, December 25, 2008
the Wii was going to be advertised in the Sunday weekly ad, we have to hold a certain amount for that day. If we didnt hold them then you would complain when you lined up an hour before the store opened and we had already sold them. And even if we sold all but the minimum advertised you would complain because we didnt have that many for sale. Its better for every one to hold all the ones we have when we are going to advertise it on Sunday and everybody gets a chance to know. Then if you really want it you line up before the store opens and you get one guaranteed. and then we have like 40-50 in stock for everybody that day and mabye for the rest of the week it is advertised. So what if an employee got to take one early? that is one of the perks of working there and its probably more likely that an employee would get a protection plan on it because we see firsthand how many times they are used. and it wasn't like it was a new product or they got it before it launched. its not like we dont WANT to sell them lol. we are a store
Skeezir
Anchorage,Alaska,
U.S.A.
you complain either way
#6UPDATE Employee
Thu, December 25, 2008
the Wii was going to be advertised in the Sunday weekly ad, we have to hold a certain amount for that day. If we didnt hold them then you would complain when you lined up an hour before the store opened and we had already sold them. And even if we sold all but the minimum advertised you would complain because we didnt have that many for sale. Its better for every one to hold all the ones we have when we are going to advertise it on Sunday and everybody gets a chance to know. Then if you really want it you line up before the store opens and you get one guaranteed. and then we have like 40-50 in stock for everybody that day and mabye for the rest of the week it is advertised. So what if an employee got to take one early? that is one of the perks of working there and its probably more likely that an employee would get a protection plan on it because we see firsthand how many times they are used. and it wasn't like it was a new product or they got it before it launched. its not like we dont WANT to sell them lol. we are a store
