- Report: #170650
Complaint Review: Best Buy - Saginaw Michigan
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Best Buy
4460 Bay Rd Saginaw, 48603 Michigan, U.S.A.
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989-799-8266
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Best Buy Digital Photo Dept and geek squad have a backdoor scam in return and repairs of merchandise ripoff Saginaw Michigan
Purchased an olympus C-7000 digital camera Jan.10,05.On Aug. 26,05 I returned with C-7000 for repair, wouldn't turn on. It was a Friday night, 30 minutes before closing. I was directed to refunds/exchange dept. and after explaining the repair needed I was told it could only be exchanged.
Their mantra was I'm sorry mam, I understand but there is nothing I can do you will have to exchange it. No managers available,no voucher, no digital camera inventory to choose from,no sales help and no time. I was about in tears when Linda from cell phone dept. came over and said I don't know much about cameras but I know a camera came in today, she pulled it from under the counter.
I very reluctantly walked out with this Sony T7.After familiarizing myself with sony T7 I found it was no comparison to my C-7000.I had a pair of work boots and was exchanged with a pair of sandals. I return to store 0n Dec.1,05 and after explaining to doorman I needed to exchange for like product he sent me to Geek Squad for repair. I explained it was not comparable to c-7000 that was brought in for repair. Deputy Potter informed me it could not be exchanged and had to be repaired due to time lapse.I explained the olympus time frame, he said Olympus never repair their cameras.
My only option this time was to send it for repair or take T7 home. I explained that I left the store Aug. 26 with a camera not comparable to what I had and I will not leave the store with the same camera.He said only option is send it for repair and repeated three times that if nothing found I would be charged 24.95. I repeated 3 times that camera is not broken and not my choice to send for repair.
I was supposed to hear back from best buy by Dec. 13 and heard nothing. I called them on Dec. 16 and camera not back and they will call when it comes in. I have not heard from them to date. I called Olympus to check on their return/repair policy and was told that Olympus ALWAYS repairs their cameras themselves for 1st year. They NEVER exchange especially after 8 months of use. He was dumbfounded by the action best buy took with my olympus c-7000 and felt someone inside the store wanted that camera, no other explanation for them refusing to repair C-7000.
I took my camera in for repair and was forced to exchange, I returned with this exchanged camera and it was sent for repair. Filling out the repair form was lengthy,asking me what was wrong with the camera and me replying nothing, just not the quality, features of T-7 did not equal my C-7000.
I am sorry mam I understand but I have to write something down. What a scam they run. It is in thier warranty that we must provide a safe area for their technicians or they do not have to provide service so don't raise your voice and spew profanities at them cuz you will be removed from store by police.They spin you from one manager to another and not a one of them is able to make a decision as if to wear you down or anger you to violence. I was told I would have to now take this to corporate office and explain it to them.
I will hire an attorney who is looking for that token case to get their name in the papers before I take it to corporate. The employees made the initial mistake so they can take it to corporate. I am waiting for qeeks to call that the repair is done because everyone in the photodigital dept. repair/return depts. hands are tied until camera is back from repair. There hands are tied behind their back alright with handcuffs I hope. There is something criminal going on and the customer gets the spin, gets angry and then hauled out of store over and over again.
I shopped the electronics dept. at Rex, ABC Warehouse, Circuit City and Sears for x-mas gifts needed and they do not operate under trickery like Best Buy. In fact, two salepeople had previously worded for Best Buy, knew exactly how they operate and no longer work for them. Best Buy # 405 are arrogant criminals and their response is I am sorry mam but their is nothing I can do about it.
Agnes
standish, Michigan
U.S.A.
Click here to read other Rip Off Reports on Best Buy
Their mantra was I'm sorry mam, I understand but there is nothing I can do you will have to exchange it. No managers available,no voucher, no digital camera inventory to choose from,no sales help and no time. I was about in tears when Linda from cell phone dept. came over and said I don't know much about cameras but I know a camera came in today, she pulled it from under the counter.
I very reluctantly walked out with this Sony T7.After familiarizing myself with sony T7 I found it was no comparison to my C-7000.I had a pair of work boots and was exchanged with a pair of sandals. I return to store 0n Dec.1,05 and after explaining to doorman I needed to exchange for like product he sent me to Geek Squad for repair. I explained it was not comparable to c-7000 that was brought in for repair. Deputy Potter informed me it could not be exchanged and had to be repaired due to time lapse.I explained the olympus time frame, he said Olympus never repair their cameras.
My only option this time was to send it for repair or take T7 home. I explained that I left the store Aug. 26 with a camera not comparable to what I had and I will not leave the store with the same camera.He said only option is send it for repair and repeated three times that if nothing found I would be charged 24.95. I repeated 3 times that camera is not broken and not my choice to send for repair.
I was supposed to hear back from best buy by Dec. 13 and heard nothing. I called them on Dec. 16 and camera not back and they will call when it comes in. I have not heard from them to date. I called Olympus to check on their return/repair policy and was told that Olympus ALWAYS repairs their cameras themselves for 1st year. They NEVER exchange especially after 8 months of use. He was dumbfounded by the action best buy took with my olympus c-7000 and felt someone inside the store wanted that camera, no other explanation for them refusing to repair C-7000.
I took my camera in for repair and was forced to exchange, I returned with this exchanged camera and it was sent for repair. Filling out the repair form was lengthy,asking me what was wrong with the camera and me replying nothing, just not the quality, features of T-7 did not equal my C-7000.
I am sorry mam I understand but I have to write something down. What a scam they run. It is in thier warranty that we must provide a safe area for their technicians or they do not have to provide service so don't raise your voice and spew profanities at them cuz you will be removed from store by police.They spin you from one manager to another and not a one of them is able to make a decision as if to wear you down or anger you to violence. I was told I would have to now take this to corporate office and explain it to them.
I will hire an attorney who is looking for that token case to get their name in the papers before I take it to corporate. The employees made the initial mistake so they can take it to corporate. I am waiting for qeeks to call that the repair is done because everyone in the photodigital dept. repair/return depts. hands are tied until camera is back from repair. There hands are tied behind their back alright with handcuffs I hope. There is something criminal going on and the customer gets the spin, gets angry and then hauled out of store over and over again.
I shopped the electronics dept. at Rex, ABC Warehouse, Circuit City and Sears for x-mas gifts needed and they do not operate under trickery like Best Buy. In fact, two salepeople had previously worded for Best Buy, knew exactly how they operate and no longer work for them. Best Buy # 405 are arrogant criminals and their response is I am sorry mam but their is nothing I can do about it.
Agnes
standish, Michigan
U.S.A.
Click here to read other Rip Off Reports on Best Buy
2 Updates & Rebuttals
Blahsblah2001
Copley,Ohio,
U.S.A.
Time is against you
#2UPDATE Employee
Tue, February 17, 2009
First of all, unless you know exactly what you're going to buy and exactly where it is, never go into a store with half an hour until closing. It probably took them 20 minutes to do the diagnostics on your camera alone. Next, even if exchange is the only option, you just took the first one they handed to you? Do you order food that way, too? Just pick the first thing on the menu? You should have found someone who worked in cameras and talked to them, instead of just assuming that everyone in the store is a genius. You work in an office building, but that doesn't mean you know where the mops are. You didn't want to put time or effort into the exchange and now you are reaping the benefits. Oh, and Olympus might do repairs up to one year. But you didn't take it to Olympus, did you?
Ryan
Nope,District of Columbia,
U.S.A.
Yeah, Good luck
#3Consumer Comment
Sat, January 07, 2006
Nice one, you are the first customer I have ever heard of that is pissed that rather than have the camera fixed, its being replaced! Did they force a gun to your head to take an "inferior" sony camera? You made an exchange in August and then you show up in December roughly four months later and expect them to take your perfectly functioning camera and exchange it again? Why did you take the Sony at all if it was unsatisfactory? You get what you deserve. Good luck trying to sue them. Best Buy is a tiny company with no legal team at all to defend them against you and your high powered attorney, so I bet they will crack the minute you tell them you will sue them, they have never heard that one before, gosh what will they do? Most likely they and the judge (if you make it that far) will laugh you out of the court house!
