- Report: #146984
Complaint Review: Best Buy - San Jose California
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Best Buy
3090 Stevens Creek Bl San Jose, 95128 California, U.S.A.
Phone:
408-241-6040
Web:
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Best Buy's Worst Buys ripoff after they have gotten your money San Jose California
On March 28th I went to the local Best Buy at a store that is less than 1.5 miles from my home to purchase a computer package that included a printer and a monitor. The box was a return but I was told that I would get the same warrantees as if it was a brand new purchase. Before I finished loading it into my car I noticed that there was no mouse in the box. I waloked back into the store and that was resolved immediately.
The problem started when I got the computer home and found out the previous owner's information was still on the hard drive. Due to my work schedule I was not able to get back to Best Buy until April 26th when I called them and explained the problem. I was told to bring the computer back and that they (Best Buy) would have the hard drive purged and the pre-loaded software would be re-installed. When I got the computer back I found that none of the pre-loaded software had been re-installed.
This time I went back to the store and explained the problem. I was told that I could exchange it for another of the same model. The store was out of that model. I asked if they could contact any other stores in the area to see if they had any in stock.
They checked and I was told that there were 6 in one store in Pinole (59 miles from my home) and there were 2 at another store in Emeryville (48 miles from my home). I then asked if they could be shiped to the local store and was told that it was against company policy. I then asked if they could hold the computer and was told again that it was against company policy.
I would like to get the computer that I paid fr with all of the pre-loaded software. This software included, Microsoft Windows XP Home edition, Microsoft Money 2004, 90 day of complimentary Norton anti virus, 30 days of complimentary McAfee Antispyware and 3 months of AOL 9.0.
Etheridge
San Jose, California
U.S.A.
The problem started when I got the computer home and found out the previous owner's information was still on the hard drive. Due to my work schedule I was not able to get back to Best Buy until April 26th when I called them and explained the problem. I was told to bring the computer back and that they (Best Buy) would have the hard drive purged and the pre-loaded software would be re-installed. When I got the computer back I found that none of the pre-loaded software had been re-installed.
This time I went back to the store and explained the problem. I was told that I could exchange it for another of the same model. The store was out of that model. I asked if they could contact any other stores in the area to see if they had any in stock.
They checked and I was told that there were 6 in one store in Pinole (59 miles from my home) and there were 2 at another store in Emeryville (48 miles from my home). I then asked if they could be shiped to the local store and was told that it was against company policy. I then asked if they could hold the computer and was told again that it was against company policy.
I would like to get the computer that I paid fr with all of the pre-loaded software. This software included, Microsoft Windows XP Home edition, Microsoft Money 2004, 90 day of complimentary Norton anti virus, 30 days of complimentary McAfee Antispyware and 3 months of AOL 9.0.
Etheridge
San Jose, California
U.S.A.
3 Updates & Rebuttals
Ryan
Aurora,Colorado,
U.S.A.
Go to Corporate. employees bold faced lied to you
#2UPDATE Employee
Sat, June 25, 2005
The employees who informed you that it was against company policy to ship products from one store to another bold faced lied to you. In fact best Buy has in place a store to store shipping program for this very reason. I would inform managment and thier district manager of that interaction and I would raise holy hell if i were you.
Ryan
Aurora,Colorado,
U.S.A.
Go to Corporate. employees bold faced lied to you
#3UPDATE Employee
Sat, June 25, 2005
The employees who informed you that it was against company policy to ship products from one store to another bold faced lied to you. In fact best Buy has in place a store to store shipping program for this very reason. I would inform managment and thier district manager of that interaction and I would raise holy hell if i were you.
Ryan
Aurora,Colorado,
U.S.A.
Go to Corporate. employees bold faced lied to you
#4UPDATE Employee
Sat, June 25, 2005
The employees who informed you that it was against company policy to ship products from one store to another bold faced lied to you. In fact best Buy has in place a store to store shipping program for this very reason. I would inform managment and thier district manager of that interaction and I would raise holy hell if i were you.
