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Best Price Moving & Storage This company is dishonest and deceptive Chicago Illinois
I am so extremely angry with this company.
Moved from Chicago to NY. They do very bad business.
DO NOT USE THIS COMPANY!
When I have time to write more, I will. In the mean time, feel free to contact me for more info. I have lots to say. Including:
- they lost 2 boxes. one is completely un-replaceable. its full of photos from childhood and many personal memories,
- the other contains all the cables for the tvs, a playstation and more electronics.
- we ended up paying double what we were quoted
- we were not told about the $500 charge to deliver our things, in addition to what we had already paid.
- when i called to complain about it. the person that answered the phone had clearly answered this question a hundred times, because i was given a very rehearsed answer, "ma'am, you signed the contract, didn't you". i never signed anything that said i had to pay an extra $500. that was filled in later, after i signed it!
- had i known that i would have to pay an additional $500. i would not have gone with this company. as an honest business owner myself, i can't help but feel bait & switched and lied to. how can anyone feel right running a business like that. i have never misrepresented the cost of any of my services or been so dishonest about the price of my inventory/services. if there is going to be any additional charges, i tell them or at the very least estimate ---- i don't stay silent.
- my deposit was taken, but, after that, brian in the sales department never answered my phone calls or e-mails. i asked him questions about the move etc... and never heard back from him,... to this day. i had to call several times to set-up and confirm my date/time.
- our furniture was not handled properly.
- in their sales pitch, they claim not to be a broker. but it sure feels like they are a broker when we were told by a subcontractor/freelance mover that we had to pay $500 to deliver our things.
- the subcontractor only had one helper,.... to move 3 bedroom home. we helped out a lot, and it still took over 6 hours.
- we were told that we would be given 24 hours advance notice. we were given about 10, and told that we needed the extra money by then too.