John
Breinigsville,#2REBUTTAL Owner of company
Sat, October 21, 2006
We just discovered this report which was based on a reported July 2001 situation, but the report was not filed until 2003. We allow cancellation of memberships anytime. We require only 10 days advance written notification. We cannot imagine why "Colby" would allow deductions from his account for well over a year if he wanted to cancel. Further, he apparently renewed his membership, otherwise, it would have automatically lapsed in July of 2002. We think that "Colby" arbitrarily stopped his monthly payments without notifying us. That action results in penalties against us, and we send three letters to people who do this. If they fail to respond, they are sent to collection. If this happened to "Colby", it was only because he ignored our 3 letters. He could have cancelled anytime. He didn't, and the result was his own fault. We rarely have problems like this, even though we have 4 clubs with over 10,000 members. See: www.24-7fitness.org Submitted by CEO, Lehigh Valley Racquet & 24-7 Fitness Clubs