Complaint Review: Beven & Brock Property Management Co. - Pasadena California

The below article can be found at www.allbusiness.com. It seems that Fin Beven hasn't learned his lesson. Maybe it's time for him to take the ethics course once more. During the 2002 Leadership and Legislative Summit, IREM's Ethics Hearing and Discipline Board conducted two hearings and heard one appeal. In the result of the first case, #01-05, the respondent was found to be in violation of the Pledge and Articles 10 and 12 of the Code of Ethics for the CERTIFIED PROPERTY MANAGER. The board voted to publish a letter of censure, and the respondent is required to pass the first available Ethics 800 course in the state. Upon examination of evidence in the second case, #01-07, the board determined the respondent was not in violation of the Pledge or Articles 8 and 23 of the Code of Ethics of the CERTIFIED PROPERTY MANAGER. The complainants were holding the respondent liable for the responsibilities of the Board of the Association of a condominium property. The Ethics Board also heard one appeal, #01-2, stemming from its ruling last October that found Beven and Brock Property Management Company, AMO[R] and its executive CPM, C. Finley Beven, in violation of the Pledge and Articles 10 and 12 of the Code of Professional Ethics of the CERTIFIED PROPERTY MANAGER, as well as Article 1.6 of the Minimum Standards of the Code of Ethics for the ACCREDITED MANAGEMENT ORGANIZATION. The board suspended Beven's IREM membership for 90 days and published a letter of censure to the AMO firm. Beven was also required to retake Ethics 800 within 90 days of the disciplinary action. Let's all wait and see what Fin Beven has to say about this. Once an unethical "businessman", always an unethical "businessman".

The first two sentences in the preceding comment titled convenient omission are incorrect and should be disregarded. They are false. I was wrong. It has been so long ago that I confused Mr. Txxxx's case with another. Mr. Txxxxx: if you still need help with you credit situation, please call me. Finley Beven, (((ROR redacted))). I hereby state, as was accurately stated above, as far as Beven & Brock is concerned, Mr. Txxxx's account with us has been cleared for many, many years. Mr. Txxxx: If you need another letter to clarify this, I will gladly write it for you. Again, if there is anything I can do to help you, please call: Finley Beven: (((ROR redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

The Alhambra Municipal Court issued an eviction order against Mr. Txxxxx, and the court awarded the property owner $1692 in damages. This is just a fact. As between Mr. Tuttle and Beven & Brock, he can whine about this for another 6 years, and the facts will not change. Mr. Txxxxx ... We are not a credit burear, and we do not control what shows up on your credit. I'm just guessing here, but my guess would be that our history with you is not the only cloud on your credit history. Come on. Can you be honest with the folks "out there" about this ? As far as Beven & Brock is concerned, your account with us has been cleared for many years, You can show this to anyone. It may be more effective than your continual whining.

I am the co-owner of the company. My name is Finley Beven. I can be reached easily during our business hours. If you have a question or complaint, please just call me. 626-243-4145. My partner and I started this company in 1979 with just 6 rental units. We now manage more than 8,000 units of apartments, condominiums, and single family homes. Over the past 29 years, we have worked with and for at least 100,000 tenants, condominium owners, apartment owners, and Homeowner Association board members. We did not generate this level of growth and success without giving a VERY HIGH LEVEL OF EXCELLENT SERVICE to almost every one. Almost every one. As they say, you can't make everybody happy. Those unhappy few come here to complain. Realistically, we have made customer service errors. Realistically, some of our employees have made mistakes. I hate it, but it happens, and I will never hesitate to apologize to anyone who will give me the opportunity. When possible, I will do whatever I can to set it right;. My name is Finley Beven. Please call me if you have any questions. If you have a complaint, call me. I will do my best to resolve the issue. Our business has been successful because we have found a good balance among the needs of our tenants, our homeowners, our board members, our apartment owners, our employees, and our vendors. We do our best to treat them all well. We do our best to treat them all fairly.

I am the co-owner of the company. My name is Finley Beven. I can be reached easily during our business hours. If you have a question or complaint, please just call me. 626-243-4145. My partner and I started this company in 1979 with just 6 rental units. We now manage more than 8,000 units of apartments, condominiums, and single family homes. Over the past 29 years, we have worked with and for at least 100,000 tenants, condominium owners, apartment owners, and Homeowner Association board members. We did not generate this level of growth and success without giving a VERY HIGH LEVEL OF EXCELLENT SERVICE to almost every one. Almost every one. As they say, you can't make everybody happy. Those unhappy few come here to complain. Realistically, we have made customer service errors. Realistically, some of our employees have made mistakes. I hate it, but it happens, and I will never hesitate to apologize to anyone who will give me the opportunity. When possible, I will do whatever I can to set it right;. My name is Finley Beven. Please call me if you have any questions. If you have a complaint, call me. I will do my best to resolve the issue. Our business has been successful because we have found a good balance among the needs of our tenants, our homeowners, our board members, our apartment owners, our employees, and our vendors. We do our best to treat them all well. We do our best to treat them all fairly.

I am the co-owner of the company. My name is Finley Beven. I can be reached easily during our business hours. If you have a question or complaint, please just call me. 626-243-4145. My partner and I started this company in 1979 with just 6 rental units. We now manage more than 8,000 units of apartments, condominiums, and single family homes. Over the past 29 years, we have worked with and for at least 100,000 tenants, condominium owners, apartment owners, and Homeowner Association board members. We did not generate this level of growth and success without giving a VERY HIGH LEVEL OF EXCELLENT SERVICE to almost every one. Almost every one. As they say, you can't make everybody happy. Those unhappy few come here to complain. Realistically, we have made customer service errors. Realistically, some of our employees have made mistakes. I hate it, but it happens, and I will never hesitate to apologize to anyone who will give me the opportunity. When possible, I will do whatever I can to set it right;. My name is Finley Beven. Please call me if you have any questions. If you have a complaint, call me. I will do my best to resolve the issue. Our business has been successful because we have found a good balance among the needs of our tenants, our homeowners, our board members, our apartment owners, our employees, and our vendors. We do our best to treat them all well. We do our best to treat them all fairly.

25 years in business! 65 employees serving our customers. 500 properties managed. 6500 current owners and residents 100,000. tenants over the past 25 years. 3 Complaints!

Anon in Pasadena, You are clearly a coward.... you give no solid information about an address of the property rented so that we can respond. If you want to back up your story, you will need to be more specific so that the full story (both sides) can be communicated. Unless you do, your story should not be believed by anyone, as you are not willing to identify yourself or the property.

I have no idea who you are..... I challenge you to call me at 626 243 4142 to discuss whatever your issues are. Unless you choose to call and deal with me directly on this otherwise this will be considered libel and defamation. You cannot back up your statements against me. And to Richard in Hemet, this is the first I have heard you are still dealing with credit issue. You can call our attorney's office at 626 441 0004 and speak to Jim, as they are totally in charge of whatever may be on your credit.

My family member rented through Beven & Brock. In the beginning the relationship was wonderful. They were fair and had presented themselves as a "for the people" kind of company. My family member took an upstairs apartment in pasadena eventhough he was "slightly" disabled due to an amputation. I say slightly because he was able to climb the stairs and get around despite his amputation. He had complained to the company that the hand rail on the stair case that he used every day was loose. He used this hand rail to brace himself. It needed to be strong! They never sent anyone. After a few weeks...yes, I said a FEW WEEKS, they sent a guy out to "fix" the rail. He pounded a few nails in and left. The rail became weak again, I called Beven & Brock and was told that my cousin had too much "traffic" coming in and out of his apartment which caused the rail to be loosened. TRAFFIC? What the hell did that have to do with poor maintenance? The rail was not fixed properly to begin with. There was not any stipulation in his lease that stated how many guest he could have. Sure, he had friends over all the time. A 24 year old man looses his foot; he needs friends around. Sadly, Beven & Brock didn't send anyone out to repair the rail until it broke and my cousin fell from the second floor. He was taken to the hospital and still suffers from the injuries caused by the fall. It's been over ten years. I'm not sure if Beven & Brock contacted the owner to have the repairs done or if they sent the first guy out. But, isn't it their job to make sure these things are done? PROPERTY MANAGEMENT does mean that you manage the property right? It's sad to see such bad business being practiced especially when your job is to service people looking to do one of the most stressful things a person can do and that's move. I found this site today because I am looking to move and almost went to their site to look for apartments. Scarey huh? I'm so glad I found this site first. I guess it's the same crap with B&B just a different day.

To: Responded Thank you so much to you coming out and speaking up on this company that abuses there tenants. I am curious you leave a vauge message of your true issues with them. You only state that you are an ex-manager of one of there apartment complexs. Since you are an insider and can help my cause I hole heartly encouage you to fully expand on you expereinces with them. Dont be afraid to either. Both Finley Beven and David Brock are both cowards. By the way the $1692.00 I never owed is still on my credit in full by the UD registery foru year later.I cant help of thinking of you both Finely and David every time my wife and I apply for credit. There are people out there who will expose your unethical practices yet. I have people I keep in close contact with that are still your tenants and are keeping records on you company and I am adviseing them of what actions they can take.Please respond Have A Good Day

I am an ex apartment manager of Beven & Brock and I believe every thing that the tenant is saying about Mr. Brock to be true. You are one of the low's people I have ever had to deal with. And if you believe in Karma which you should what goes around comes around and your day is coming. I'm just surprised that it hasn't happened to you yet.

Let it be known that I am the one who made this report about this rip off real estate company Beven and Brock. Also, let it be known that my last name is TUTTLE, Richard Lee Tuttle to be precise and I hope you never forget it David. So you are spreading more lies on top of more lies, when do you quit.. Lets get the facts stright here I filed a complaint with the IREM and after 18 months and three different hearings your compnay was found in violation of their ethics of doing business and your company Beven and Brock was suspened for 90 days and a letter of reprmendation is on your record forever as long as your company is a member. Also, you were only awarded $147.50 out of $1695.00 that you origanlly tried to con out of me. Last but not least I also filed a complint with another one of your associations which is the Pasadena Foothill Realtors Association at which once again your company Beven and Brock was found of willfully abusing your authority as a renter and once again you have been repramended for two years for this. You now dare to sit there and with a clear mind say and accuse me of s**t that does not even have to do with you or your company. David Brock and Finley Beven what small minded men you are, just think you both say you beleive in JESUS, I would hate to see what you would be like if you didnt. Mr. brock I would hope you will find something else to fill your daze other than RIPING you tenants off and saying s**t you have no d**n business in. Also I want to think those of you who have responded to this article and I hope other like you come forward and let everyone know just how cheap and low this company is THANK YOU. Signed with XXXXXOOOO

Let it be known that I am the one who made this report about this rip off real estate company Beven and Brock. Also, let it be known that my last name is TUTTLE, Richard Lee Tuttle to be precise and I hope you never forget it David. So you are spreading more lies on top of more lies, when do you quit.. Lets get the facts stright here I filed a complaint with the IREM and after 18 months and three different hearings your compnay was found in violation of their ethics of doing business and your company Beven and Brock was suspened for 90 days and a letter of reprmendation is on your record forever as long as your company is a member. Also, you were only awarded $147.50 out of $1695.00 that you origanlly tried to con out of me. Last but not least I also filed a complint with another one of your associations which is the Pasadena Foothill Realtors Association at which once again your company Beven and Brock was found of willfully abusing your authority as a renter and once again you have been repramended for two years for this. You now dare to sit there and with a clear mind say and accuse me of s**t that does not even have to do with you or your company. David Brock and Finley Beven what small minded men you are, just think you both say you beleive in JESUS, I would hate to see what you would be like if you didnt. Mr. brock I would hope you will find something else to fill your daze other than RIPING you tenants off and saying s**t you have no d**n business in. Also I want to think those of you who have responded to this article and I hope other like you come forward and let everyone know just how cheap and low this company is THANK YOU. Signed with XXXXXOOOO

I have seen the above complaint many times before. I have heard both sides to the stories, and I have witnessed landlords and owners be completely horrible and judgemental on prospective tenants. I myself have filed complaints and waited for a response and one is never received. I used to rent from the same Property management company and sad to say, I would NEVER rent from there again. Many of there dealings are unethical and I hope that these entries will bring more people forward to speak of their "unpleasant" dealings with Beven & Brock.

It is amazing, but typical of the man who filed the complaint against us that he would be upset that his last name was used in my response. When in fact, he uses both my first and last name in his complaint. For anyone who cares, ALL of my facts can be supported independently of me, by people who have no incentive to be untruthful. I only wish this Compliantant the best in all his future endeavors. And let's hope that we can all put this behind us.

I agree with the landlord that there are 2 sides to every story. However, he indicated a name in his post that did not appear in the first post. There is no proof that "Tuttle" is the original poster, and it does not seem ethical or even legal for this landlord to post a last name of someone he THINKS may have posted. Perhaps the facts are unmistable, however, this is a world-wide forum and the original poster did not present his last name. Not only do you name names, you accuse the tenant of stealing a dinette set from a property that apparently isn't even yours. Since you did not experience this loss, it seems to fall under "you're ugly and your mother dresses you funny" line of subjective reasoning. Maybe the ex-tenant's next lawsuit will be for slander or liable.

Mr. Tuttle and his family rented half of a duplex which we manage in Alhambra. The owner of this property cares about her property and is willing to spend money, unlike some property owners, to maintain the property. The property is older, and while not perfect, we attempted to repair the items brought to our attention by the Tuttles. However, the Tuttles engaged in attempting to alter the property without the permission of the owner, a violation of the lease, by literally removing all of the mature vegetation (trees, etc) at the rear of the property, turning the back yard into a parking lot, because he had three cars, and the driveway had to be shared with the adjoining duplex neighbor. We offered to pay his overnight parking permit on the street. He wanted to bring in gravel for the back yard. When we refused to allow his deterioration of the property, he became verbally abusive and harrassing of our staff, and he began to create other problems and issues, such as talking down the property to prospective renters next door, in an attempt to preserve the property for himself. After vacating the property, we believed it to be reasonable to charge his security deposit for the damage he created in the back yard. He sued us twice in Alh. Muni Court, and we countersued. His suit for $5000. was denied, our request of 1600. was reduced. He sued us again, this time under a slightly different angle. His suit was thrown out. He has taken every angle known to man, to harrass us, attempting to blackmail us for $5000. He later moved in next door, to continue his abuse. ANd now he has moved from that property next door, taking with him a dinette set. I have been told that the owner of that property plans to sue him. The lesson here for property owners, do your best to screen out tenants like this who believe that they own the property and attempt to alter without your permission.