Complaint Review: Bidz.com - Culver City California

Customers can return item without an RMA. This is true. The advantage to obtaining an RMA is that the refund is expedited because we can more rapidly link this return to an account or particular situation. If users do NOT obtain an RMA, this is a personal decision. However, this is only one more identifying mark the customer can employ to ensure their account is handled accordingly. If, for example, a return arrived and there were no other identifying characteristics (no invoice included, no barcode tags, unmatched name or sender address), but there was that RMA number, there would be no problem making sure our customer received their refund. It is definitely a disadvantage to the hopeful customer to send back an item without an RMA. Credit card disputes, even suggestions that a dispute may be made, are taken very seriously by our company. This is due to the fact that we have policies and procdures in place to reach a decision with the customer before involving a credit card company. It is important to note that all complaints or suggestions should be submitted to us with the intent of settling a matter amicably. It is also important to note that many of the complaints that appear on this and other sites would be prevented by reading the Bidz.com Help section, especially the terms and conditions. We do not have hidden charges nor do we intend to deceive our customers. They are the reason we are in business to begin with.

Just wanted you to know Felicia that your rebuttal is incorrect . Did you happen to notice how many other people complained about the same thing. Now that I am being flagged as a "High Risk" customer and are being permanently banned from using BIDZ.com (there is a GOD!!!)because I dared to dispute your charges on my credit card, let me pass the good news to all you folks. I was successful in retrieving most of my money(except for shipping & restocking fees-let's not go there). Here's the deal...according to the fraud department at my bank (I can play this game too...reporting that I was the one that was fraudulent to my bank and threatening my credit rating just really ticked me off)I found out that you don't need RMA's to return the items you weren't happy with. Just send them back certified mail requiring a signature. Once they sign for it's theirs....and those refunds will just keep rolling in. Don't get mad get even!!!!

We hope to provide a response to this report so that our customers will understand that Bidz.com is a legitimate business with the interest of the customer and the company in mind. Suggestions can be made to ensure customers, present and future, are never made to feel 'victimized' by Bidz.com. To receive a specified rebuttal, please include listing/invoice numbers in any future complaints. To address these concerns in order: Broken, damaged, and defective merchandise is accepted for return regardless of member history within the 15 day return limit. Customers will not be denied an RMA number within this timeframe and can even issue it online without calling customer service. After this time, however, customer service must be contacted by phone or by email to consider a return. A request to return an item after 15 days must be handled by management. 15 days is a reasonable amount of time to evaluate received goods and express interest in a return. Extenuating circumstances are considered past this period, but again, must be handled on a case by case basis. Orders cancelled before items are packed and shipped will not be subject to a 15% restocking fee. This policy has been in effect long before this comment appeared on the Rip Off Report and this would be apparent in the user's refunds which they can view online. The only circumstances that would warrant notation of a customers account as high risk would be numerous unpaid items, the use of insulting, vulgar language or in the case of credit card disputes. It is interesting that the card company, in the event of a possible dispute, would inform the customer that it may be considered fraudulent to possess merchandise and request a refund. This fact, however, is true. RMAs may be evaluated after the 15 days on a case by case basis and again, and extenuating circumstances are always considered. The denial of the RMA may be due to the reason for return. It may be a reason that could have been apparent within the 15 day return timeframe. Tips for returning items: *Make sure your listing does not specify your reason for return. If it appears in the listing, you may be subject to a 15% restocking fee. *Evaluate all your parcels for defects, missing items, etc. immediately upon receipt. *Familiarize yourself with the Terms and Conditions of Bidz.com as well as the return policy found conveniently in the Help Section. We hope this demonstrates the consideration we have for each user on Bidz.com and that we value their business.