Complaint Review: BITSTARZ - Internet

 Bitstarz I need to post these comments in the defense of the player. How convenient that you do these checks only at withdrawal and not when one tries to register a second account If they lose in any of the accounts then it's fine, if they win they are fraudster. Exactly correct. But if a casino knows someone ill never get paid if they win, they are freerolling the players.. Its simple to put an ip check in place at signup.. Would solve alot of problems, but then any casino cant freeroll a player why did the casino allow some one to even make 3 accounts from the same  Totaly sick. It okej to play and loose on all the acount but when time for a cashout they give u the finger... BitStarz Is it possible you are wrong? Since you guys allow people from the USA to sign up to your casino using a VPN, it is quite possible the same dynamic IP is being used since there are only a couple of VPN websites people use and trust. And seeing as this player is from the USA he is obviously using a VPN to play netent etc. Here's one of the issues I have. You freerolled the player. He never had a chance to cashout ever yet he could keep depositing and losing it. The casino is at zero risk to lose and the player only the chance to lose. I would like to see casino's who dont invest in protecting themselves from fraud be held accountable also. As should the player if they are breaking ToS In cases like this, I think since you took his deposits prior and didnt invest in multiple account detection like other casino's do, you should honor the cashout and close the accounts and warn the player any further fraud will result in forfeiting deposits. Or refund deposits or a good portion. K Ken Jamin to me 0 minutes agoDetails Bitstarz I need to post these comments in the defense of the player How convenient that you do these checks only at withdrawal and not when one tries to register a second account If they lose in any of the accounts then it's fine, if they win they are fraudster.

Exactly correct. But if a casino knows someone ill never get paid if they win, they are freerolling the players.. Its simple to put an ip check in place at signup.. Would solve alot of problems, but then any casino cant freeroll a player why did the casino allow some one to even make 3 accounts from the same How convenient that you do these checks only at withdrawal and not when one tries to register a second account If they lose in any of the accounts then it's fine, if they win they are fraudster. Totaly sick. It okej to play and loose on all the acount but when time for a cashout they give u the finger... BitStarz Is it possible you are wrong? Since you guys allow people from the USA to sign up to your casino using a VPN, it is quite possible the same dynamic IP is being used since there are only a couple of VPN websites people use and trust. And seeing as this player is from the USA he is obviously using a VPN to play netent etc. Here's one of the issues I have. You freerolled the player. He never had a chance to cashout ever yet he could keep depositing and losing it.

The casino is at zero risk to lose and the player only the chance to lose. I would like to see casino's who dont invest in protecting themselves from fraud be held accountable also. As should the player if they are breaking ToS In cases like this, I think since you took his deposits prior and didnt invest in multiple account detection like other casino's do, you should honor the cashout and close the accounts and warn the player any further fraud will result in forfeiting deposits. Or refund deposits or a good portion. I actually feel like this should be an industry standard. If a casino is to get a seal of approval they must have the proper security in place to detect cases like this. It stops casino's from taking advantage of players and/or protects themselves from cases like this. The question is why? Because it is not your (or any other casino doing the same) interest? The other problem with your approach is that you actually collected information before the KYC (several users with the same IP and browser) and did not use it until the withdrawal was made. Why did not ban the player when you detected a new account (collected the information used later) with the same details (IP, browser)? The issue here is that you let him take 68 bonuses knowing he would never get paid on a win.. What if he didnt win, would you let me deposit and take 100 more, knowing that He could can never cash out>