- Report: #541667
Complaint Review: BizCentral USA - Internet
Reported By:
takenadvantageof -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BizCentral USA
2151 Consulate Dr., Unit 13 Orlando, FL 32837 Internet, United States of America
Phone:
407-857-9002
Web:
www.bizcentralusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BizCentral USA They take advantage of anyone with a dream Internet
Website and company is a scam. My better judgement told me so, yet i did it anyway. They promise everything under the sun. I ordered help with writing a business plan. They told me it would cost $600. I agreed to a payment plan, luckily i did. After being on the phone for over 3 hours i received a template business plan that 80% of the plan had nothing to do with my business idea. It was a total scam. I called / emailed and left messages for the person that "wrote" the plan, Nina. I was really in shock as to what i received. After 3 days of no one responding to me i sent all parties an email saying that i am requesting my money back and that i want to cancel this agreement. They told me that i have no choice but to continue the process and that my card will be billed no matter what! I was in utter shock. They got their $200 for a botchy template business plan. Bascially, they said that i am not in any way able to get out of this agreement. Attached are their terms http://bizcentralusa.com/terms.html . This agreement basically states that i have no way of a refund, and that i have to continue paying for something i didnt receive. In their terms they state that if i misstreet one of their workers verbally they have the right to cancel the agreement. You see people whats going on here. Your putting your life, all the decisions and freedom that we fight for in this bogus companies hands. They chose not to settle things up or work things out. So it would have been better to curse them out and force them to cancel the agreement than settle this in a proffesional way. I have the right not to be satisfied with the product that you claim to have provided me. Your terms are bogus and we plan on finding more people who were taken advantage of by your company.
1 Updates & Rebuttals
BizCentral USA
Orlando,Florida,
United States of America
Let the truth will prevail!
#2REBUTTAL Owner of company
Fri, April 30, 2010
As a company, our policy is to go the extra mile to satisfy our clients and build long term relationships. Fortunately, through good service, low prices, quality products and free resources, we have been able to serve over 10,000 clients since 2005. Many of these have been referrals from satisfied customers along with repeat buyers. We get it, for our business model to work and for our clients to try our other services, we must provide a positive, value added experience, you can only sell junk one time!
However, anyone who has been in business will admit, you cannot make EVERYONE happy, regardless of how much you try, unless you give in to every demand. Our service agreement is very detailed on what we will do or cannot do. We also have levels of management to mediate in any dispute and try to turn every experience in to a positive one. In the event we cannot compromise or the request is unreasonable, the proper recourse is to then go to arbitration. This is a cost effective, third party solution which will evaluate the facts, listen to both parties and make a final determination. We are bound by law to abide by their ruling!
Unfortunately, Rip-off Reports and other channels via the internet makes it very easy for individuals to spin the facts, just to lash out when they don't get what they want. There is no evaluation of the facts or arbitration, just type in your side of the story and upload. While for this individual or others it may give them an easy avenue to vent their anger, but beware, slander is ILLEGAL! False accusations to damage a companys reputation may give some people satisfaction however, a court of law after reviewing the evidence, will prove that this is a bad idea and costly mistake.
The facts in this case are rock solid, the client had financial problems, his partner broke up with him and he is trying a lame excuse to back out of the service agreement and get a refund. Meanwhile, we have completed the work and fulfilled our side of the agreement and since the client did not pay, the remaining balance, his file was sent to a collections agency.
Fortunately for BizCentral, we document all emails communications, we have the software to track all calls and other evidence which we plan to use against this client in an upcoming lawsuit. I hope this will serve as an example to other future clients, who use similar tactics along with slanderous and malicious statements. There is always two sides to the story, let the truth will prevail.
