Friendly Information
Anonymous,#2Consumer Suggestion
Sat, July 26, 2008
Hints & tips on dealing with video stores 1. Carry your movies into the store with you. If you are renting or purchasing another item, hand the returned videos to the clerk and say "I'm returning these". The clerk should check them in right in front of you. They can then bring up your account using the LAST button which brings up your account. Only then do you need to present ID or your account card. 2. If you are not renting anything, get in line anyway and ask the clerk to check them in and then review your account for anything else checked out. Stay informed. 3. Read your credit or debit card every month. If you have cancelled something and they charge you for even one month more, call your credit or debit card company and they can block futher charges from the company (not just video stores) 4. If you have a problem, ask for the Manager on Duty. There must always be one in the store, no exceptions. If they cannot help, ask when the actual manager be there (usually Mon, Tues, Wed during the day). 5. Find out if you are in a corporate or franchise store. Rules about late fees and returns can differ between the two. 6. When purchasing previously viewed product, ask to see the disc before you pay for it. The clerk should be happy to let you inspect them and even help you find a better copy. 7. Drop box hints: always check to make sure your DVD is in the case before you drop it off. Click the box shut!!! If you rent again soon, ask if your account is clear or do you have anything outstanding? If you have something outstanding and you know you've returned it, ask for the copy number and go look on the shelf. New employees do make mistakes. 8. If you get a phone call from Blockbuster, DONT IGNORE IT. Even if you have returned the movie, CALL THE STORE. Their phone number should be given at the end of the message along with your outstanding titles. 9. As for the online program.... watch your credit card, check your queue often and if turn around time slows down to an unacceptable level, switch to the in-store movie pass. It's easier to control. Good luck to all, and happy renting!
Hondaguy951
Riverside,#3Consumer Comment
Mon, July 14, 2008
same blockbuster is trying to charge me $30 for a video which was Never returned when I put it in the drop box on the day it was due!! they said they received it 2 months later and that i was obligated to now buy the video for $30 because they had taken it out of their system. First of all, I'll be dammed if anyone is going to tell me what I'M obligated to use my money on! Secondly who the he11 would pay $30 for a movie anyways?! screw this blockbuster! I go to Hollywood video now, or just nowhere at all!